Experienced Bilingual Customer Support Specialist – Web & Cloud Application Development in Norwalk, CA
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing our customers with the best possible service. We're now seeking an experienced Bilingual Customer Support Specialist to join our team in Norwalk, CA.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're a drug-free workplace and an equal opportunity employer, committed to creating a diverse and inclusive work environment. Our company culture is built on stability, success, and a passion for delivering legendary customer service.
Why Join arenaflex?
As a Bilingual Customer Support Specialist at arenaflex, you'll have the opportunity to:
- Learn: In-depth training will help you sharpen your communication and problem-solving skills.
- Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
- Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Position Responsibilities
As a Bilingual Customer Support Specialist, you'll be responsible for:
- Processing customer orders, making product recommendations, and handling account inquiries using world-class technology.
- Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Building business relationships with customers over phone, email, and chat.
- Understanding customer needs and recommending arenaflex's best solutions.
- Helping customers navigate arenaflex's website and online ordering.
Minimum Requirements
To be successful in this role, you'll need:
- A high school diploma or equivalent. A bachelor's degree is preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
- Bilingual (English/Spanish) - fluent in both verbal and written forms.
Benefits
As an arenaflex employee, you'll enjoy:
- Complete health insurance coverage and a 401(k) plan with a 6% employer match that starts on day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and nearby walking path.
Work Environment
Our Norwalk, CA location offers a fast-paced and dynamic work environment, with:
- Full-time hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.
- Collaborative in-person setting with regular team events.
Compensation
As a Bilingual Customer Support Specialist, you'll earn a competitive hourly rate of $25-$30 per hour, with significant growth and earning potential!
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong desire to grow your career, apply now to join our team at arenaflex! Apply for this job