Experienced Customer Service Specialist – Retail Store Sales and Support
At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring our customers to create their perfect spaces. As a Customer Service Specialist in our retail stores, you'll play a vital role in helping us achieve our mission. If you're a people person with a passion for sales, customer service, and problem-solving, we want to hear from you!
About arenaflex
arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world by coloring and protecting what matters. With a rich history and a commitment to innovation, we're a company that's always pushing the boundaries of what's possible.
Job Summary
As a Customer Service Specialist, you'll be the face of arenaflex in our retail stores, providing exceptional customer service and support to our wholesale and retail customers. You'll work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be responsible for processing sales transactions, maintaining accurate records, and achieving sales goals.
Key Responsibilities
* Provide exceptional customer service and support to wholesale and retail customers
- Determine customer needs and present appropriate products and services
- Process sales transactions accurately and consistently with policies and procedures
- Achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support
- Flexible scheduling and work-life balance
- Access to industry-leading products and technologies
- Opportunities to work with a diverse range of customers and projects
Benefits
* Health benefits, including medical, dental, and vision coverage
- Flexible Spending Accounts (FSAs)
- Disability coverage
- Security, retirement, and saving benefits
- Generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, and more
How to Apply
If you're a motivated and customer-focused individual who is passionate about sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking the "Apply for the job now!" link below.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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