Experienced Customer Service Technician – Air Machine Maintenance and Customer Support

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Technician, you'll play a vital role in maintaining our air machines, ensuring they're running efficiently, and providing top-notch support to our customers. If you're a skilled technician with a passion for delivering outstanding service, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative workforce solutions, helping organizations transform in a fast-changing world of work. With a rich history spanning over 70 years, we've established ourselves as a trusted partner for hundreds of thousands of organizations worldwide. Our expert family of brands – arenaflex, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories.

Job Summary

We're seeking a highly motivated and experienced Customer Service Technician to join our team in Hartford, VT. As a key member of our team, you'll be responsible for maintaining air machines in assigned routes, providing exceptional customer support, and working independently with minimal supervision. If you're a skilled technician with a passion for delivering outstanding service, we want to hear from you!

Key Responsibilities

* Maintain air machines in assigned routes, ensuring they're running efficiently and effectively

• Provide exceptional customer support, meeting face-to-face with customers and reflecting positively about the company and products
• Work independently with minimal supervision, using good judgment in all decisions
• Travel within the White River Junction area, utilizing a company-provided vehicle
• Collaborate with colleagues to resolve customer issues and improve overall customer satisfaction
• Participate in ongoing training and development to stay up-to-date with the latest technologies and best practices

What We're Looking For

* Minimum of 2 years of experience in ETG building, testing, and troubleshooting air machines or similar technician experience

• Hands-on mechanical skills with basic hand and power tools
• Practical knowledge/experience with 110V and low voltage circuits
• Ability to move machines from the delivery vehicle to the pad, weighing up to 100 pounds
• Maturity and the ability to work independently
• Valid Driver's License
• Ability to utilize GPS, Fleetmatics, and customer-driven work order control systems

Essential Qualifications

* High school diploma or equivalent required; technical degree or certification preferred

• 2+ years of experience in a similar role, with a focus on air machine maintenance and customer support
• Proven track record of delivering exceptional customer service and resolving complex issues
• Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
• Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results

Preferred Qualifications

* Experience with digital/mechanical equipment, credit card payment systems, and cellular modems

• Familiarity with GPS, Fleetmatics, and customer-driven work order control systems
• Certification in a relevant technical field, such as HVAC or electrical systems
• Experience working in a similar industry, with a focus on air machine maintenance and customer support

Skills and Competencies

* Strong technical skills, with a focus on air machine maintenance and repair

• Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
• Ability to work independently, with minimal supervision
• Strong problem-solving skills, with the ability to resolve complex issues
• Familiarity with GPS, Fleetmatics, and customer-driven work order control systems
• Ability to work in a fast-paced environment, with a focus on meeting deadlines and delivering results

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Technician, you'll have access to ongoing training and development opportunities, including:

• Ongoing training and development to stay up-to-date with the latest technologies and best practices
• Opportunities for career advancement, with a focus on leadership and technical development
• Collaborative and supportive work environment, with a focus on teamwork and open communication
• Competitive compensation and benefits package, including medical insurance, vacation and sick time, and holiday pay

Work Environment and Company Culture

At arenaflex, we're proud of our collaborative and supportive work environment. As a Customer Service Technician, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of:

• Open communication and transparency
• Collaborative and supportive work environment
• Emphasis on teamwork and mutual respect
• Focus on customer satisfaction and loyalty
• Ongoing training and development opportunities

Compensation, Perks, and Benefits

As a Customer Service Technician at arenaflex, you'll enjoy a competitive compensation and benefits package, including:

• Salary: $47,000 per year
• Medical insurance
• Vacation and sick time
• Holiday pay
• Company-provided vehicle for travel within the White River Junction area

How to Apply

If you're a skilled technician with a passion for delivering outstanding customer service, we want to hear from you! To apply for this exciting opportunity, please click the link below: Apply for this job We look forward to speaking with you! Apply for this job