Experienced Bilingual Customer Support Specialist - Overnights in Pasadena, CA at arenaflex

Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as we continue to revolutionize the industry with our commitment to excellence and customer satisfaction.

About arenaflex

arenaflex, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. We pride ourselves on being a stable and successful company that values our employees and provides them with opportunities for growth and development. arenaflex is a drug-free workplace and an equal opportunity employer.

Why arenaflex?

At arenaflex, we believe in creating a work environment that is collaborative, supportive, and fun. Our team members are the backbone of our company, and we strive to provide them with the tools, training, and resources they need to succeed. We offer a comprehensive benefits package, including complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, and generous paid time off.

Job Summary

We are seeking an experienced Bilingual Customer Support Specialist to join our team in Pasadena, CA. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our clients, resolving issues, and building strong relationships with our customers. This is a full-time position that requires a strong commitment to customer satisfaction and a passion for delivering legendary service.

Responsibilities

* Process customer orders, make product recommendations, and handle account inquiries using world-class technology

• Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Build business relationships with customers over phone, email, and chat
• Understand customer needs and recommend arenaflex's best solutions
• Help customers navigate arenaflex's website and online ordering
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction

Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Excellent problem-solving, listening, and communication skills
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English/Spanish) - fluent in both verbal and written forms
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong analytical and problem-solving skills
• Excellent time management and organizational skills

Preferred Qualifications

* Experience in a customer-facing role, preferably in a call center or retail environment

• Knowledge of customer relationship management (CRM) software and other customer service tools
• Experience with order processing and fulfillment
• Familiarity with arenaflex's products and services

What We Offer

* Competitive hourly rate of $27-$32 per hour, with significant growth and earning potential

• $4 shift differential
• Comprehensive benefits package, including complete health insurance coverage, 401(k) with 6% employer match, multiple bonus programs, paid holidays, and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks, including best-in-class, clean, modern facilities, first-class fitness center, and nearby walking path

Work Environment

* Full-time hours: Friday-Tuesday, 9 PM-5:30 AM

• Training hours: Monday-Friday, 8:30 AM-5 PM (approximately 6-7 months)
• Collaborative in-person setting with regular team events
• Modern and clean facilities with state-of-the-art equipment and technology

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering legendary service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

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