Experienced Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're on a mission to inspire and improve the world by coloring and protecting what matters. As a Customer Service Specialist, you'll play a vital role in helping us achieve this purpose by delivering exceptional customer experiences and driving sales growth in our retail stores. If you're passionate about providing top-notch service, building strong relationships with customers, and working in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. With a rich history and a commitment to excellence, we've built a reputation for quality, reliability, and customer satisfaction. Our purpose is to inspire and improve the world, and we're looking for talented individuals like you to join our team and help us achieve this vision.

Job Summary

As a Customer Service Specialist, you'll be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth in our retail stores. You'll work closely with customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll also be expected to promptly resolve any customer concerns and ensure maximum client satisfaction.

Key Responsibilities

* Provide exceptional customer service, ensuring high levels of customer satisfaction through excellent sales service

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Essential Qualifications

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to arenaflex, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

* Have a valid, unrestricted Driver's License

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to read, write, comprehend, and communicate in multiple languages (English and Spanish)

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Online training and development courses
• Leadership development programs
• Career advancement opportunities

Work Environment and Company Culture

Our retail stores are dynamic and fast-paced environments where you'll have the opportunity to work with a diverse range of customers and colleagues. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Health benefits, including medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Security and retirement benefits
• Generous time away from work package, including vacation, holidays, and military leave
• Opportunities for career advancement and professional development

How to Apply

If you're passionate about delivering exceptional customer service and driving sales growth, we want to hear from you! To apply, please submit your application through our website or by clicking the "Apply for the job now!" button below.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.

Note

arenaflex is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. Apply for this job