Experienced Customer Service Representative – Hybrid (St. Petersburg, FL) at arenaflex
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? If so, we invite you to join arenaflex as an Experienced Customer Service Representative – Hybrid (St. Petersburg, FL) and be part of a team that's revolutionizing the world of fintech.
About arenaflex
arenaflex is a leading fintech solutions provider that touches nearly every market, company, and person on the planet. Our teams are inclusive and diverse, and our colleagues work together and celebrate together. We're committed to advancing the world of fintech, and we're looking for talented individuals like you to join our mission.
About the Role
As a valued member of our team, you will be responsible for responding and resolving different consumer inquiries regarding banking activities. Most of the questions will be about normal banking activities (online access, card replacements), while others may require your critical thinking skills. You will be required to meet standards regarding quality, schedule adherence, and other metrics that would be outlined during training. After you successfully master the skills of this role, you may be tasked with providing mentoring to less-experienced associates.
About the Team
This team is part of our Customer Interaction Management organization and works with the consumers of one of our larger financial institution clients. The group includes 50+ associates who are well-trained with a desire to provide superior customer service and is led by a great leadership team. This team is focused on "rolling out the red carpet" and treating our client's consumers as VIPs. We value and expect thoughtfulness, high performance, and integrity from everyone at arenaflex.
Key Responsibilities
* Respond to consumer inquiries via phone, email, and chat regarding their banking activities
- Work onsite 3 days per week and remotely 2 days per week
- Train for up to 8 weeks, 9:00am – 5:45pm ET
- Work a schedule (8-9 hour shift) between 8am – 11pm that includes one weekend and one weekday off
- Flexibility to work overtime
What You Will Need
* High school diploma or GED
- Prior call center experience
- Outstanding customer service skills (verbal and written) that foster customer satisfaction
- Excellent computer navigation and operation skills
- Ability to work independently and in a team environment
- Reliable high-speed internet services
- In-home workspace that is quiet and free of distractions
What We Offer
* Competitive salary and benefits
- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
Why Join arenaflex?
* Be part of a dynamic and inclusive team that's revolutionizing the world of fintech
- Enjoy a competitive salary and benefits package
- Develop your skills and career with our professional and personal development resources
- Make a difference in the lives of our clients and consumers
- Join a company that values thoughtfulness, high performance, and integrity
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
EEOC Statement
The EEO is the Law poster is supplement document. For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description, care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at arenaflex works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. arenaflex does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Join arenaflex today and be part of a team that's shaping the future of fintech! Apply for this job