Experienced CLUB Customer Service Outfitter – Part Time in Auburn Hills, MI

Join arenaflex, a leading outdoor recreation and conservation company, as a part-time CLUB Customer Service Outfitter in Auburn Hills, MI. As a key member of our team, you will provide world-class customer service, promote the benefits of becoming a CLUB Member, and execute account servicing and other CLUB processes. If you're passionate about delivering exceptional customer experiences and have a knack for sales, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading outdoor recreation and conservation company that offers a wide range of products and services to outdoor enthusiasts. Our mission is to inspire people to get outdoors and enjoy nature while promoting conservation and sustainability. With a strong commitment to customer service, we strive to create a welcoming and inclusive environment for all our guests.

Job Summary

As a part-time CLUB Customer Service Outfitter, you will be responsible for providing exceptional customer service, promoting the benefits of becoming a CLUB Member, and executing account servicing and other CLUB processes. You will be the product expert, responsible for demonstrating products to customers, answering their questions, and providing recommendations. You will also be responsible for maintaining accurate CLUB inventory, keeping the CLUB Booth clean and organized, and providing daily feedback and reports.

Key Responsibilities

* Provide world-class customer service, ensuring a pleasant and productive shopping experience for all customers

• Proactively greet customers and present them with the opportunity to become a CLUB Member or provide current members with a unique and exclusive experience
• Execute all arenaflex CLUB operational and compliance programs
• Demonstrate products to customers and answer their questions
• Remain knowledgeable of advertised sales and promotions
• Help meet metric goals and objectives for self and store
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized
• Provide full CLUB Member experience, including service processes such as processing payments, answering account questions, and processing applications
• Provide daily feedback and reports in a timely and accurate manner
• Provide peer coaching, recognition, and support as a CLUB advocate and representative
• Provide service to all areas of the store based on business need

Experience and Qualifications

* Minimum degree required: High school diploma or equivalent experience

• Experience: 0 to 2 years of experience in a customer service environment
• Excellent organization skills and attention to details
• Experience in a sales environment, with a strong ability to upsell and cross-sell products
• Excellent verbal and written communication skills
• Adaptability to new processes and procedures
• Excellent self-motivation and initiative while unsupervised

Knowledge, Skills, and Abilities

* Excellent organization skills and attention to details

• Experience in a customer service environment
• Excellent verbal and written communication skills
• Adaptability to new processes and procedures
• Excellent self-motivation and initiative while unsupervised
• Ability to work in a fast-paced environment and meet deadlines
• Strong problem-solving skills and ability to think critically
• Ability to work effectively in a team environment

Travel Requirements

* N/A

Physical Requirements

* Stand and/or walk during shift to assist customers on the sales floor, etc.

• Hear well enough to constantly communicate with others to exchange information
• Constantly repeat motions that may include the wrists, hands, and/or fingers
• Constantly assess the accuracy, neatness, and thoroughness of work assigned
• Light work that includes lifting and moving objects up to 20 pounds constantly
• Occasionally ascend or descend ladders, stairs, step stools, etc.
• Occasionally work in noisy environments

Independent Judgement

* Performs tasks and duties under general supervision, using established procedures and innovation

• Chooses from limited alternatives to resolve problems
• Occasional independent judgment is required to complete work assignments
• Often makes recommendations to work procedures, policies, and practices

Benefits

As a part-time employee of arenaflex, you will enjoy a range of benefits, including:

• Discounts on retail merchandise, our restaurants, world-class resorts, and conservation attractions
• Dental, vision, and voluntary benefits
• 401(k) Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].

How to Apply

If you're passionate about delivering exceptional customer experiences and have a knack for sales, we encourage you to apply for this exciting opportunity. Please visit our website or contact us at [email protected] to learn more about this role and to submit your application. Apply for this job