Experienced Customer Service Associate – Delivering Exceptional Guest Experiences in Ankeny, IA at arenaflex
At arenaflex, we're passionate about delivering a 5-star experience to our guests, and we're looking for a talented Customer Service Associate to join our team in Ankeny, IA. As a Customer Service Associate, you'll be the first point of contact for our guests, providing exceptional service, and ensuring their needs are met. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you!
About arenaflex
arenaflex is one of the nation's largest auto service companies and major tire retailers, with over 1,200 stores in 32 states. Our dominance is driven by teammates who strive to provide a 5-star experience and deliver consistent value to our guests and shareholders. At arenaflex, we understand that a 5-star guest experience begins with a 5-star teammate experience. That's why we're investing more than $100 million in store improvements, new technology, and career development through our own arenaflex University training platform.
Job Description
As a Customer Service Associate, you'll be responsible for:
- Providing exceptional customer service, engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the arenaflex selling process.
- Assisting in various aspects of customer care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
- Being a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Following all policies and procedures related to cash, credit, check, refund, and return policies.
- Working with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Understanding and effectively communicating all products and services arenaflex offers to customers.
- Partnering with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Maintaining an organized and neat customer waiting area.
Responsibilities
* First point of contact for customers on the phone and in the store.
- Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the arenaflex selling process.
- Responsible for the organization and productivity of the service business through estimate and invoice transactions.
- Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
- This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Follow all policies and procedures related to cash, credit, check, refund, and return policies.
- Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Able to understand and effectively communicate all products and services arenaflex offers to customers.
- Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Maintain an organized and neat customer waiting area.
Qualifications
* High school diploma or equivalent required.
- Valid Driver's License.
- One (1) year of sales or customer service experience.
- Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
- Strong problem-solving skills.
- Ability to work, Days, Evenings, Weekends, Holidays.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
Benefits
* Health Insurance
- Dental Insurance
- 401K Retirement Plan with Company Match
- Paid vacation
- Paid Holidays
- Career Development
Growth Opportunities
At arenaflex, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in arenaflex University that empowers them to advance to the next level of their careers.
Work Environment and Company Culture
arenaflex is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Our teammates are passionate about delivering exceptional guest experiences, and we're committed to creating a safe and healthy work environment that supports their growth and development.
Compensation and Perks
We offer a competitive salary and benefits package, including health insurance, dental insurance, 401K retirement plan with company match, paid vacation, paid holidays, and career development opportunities.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we want to hear from you! Apply now to join our team as a Customer Service Associate in Ankeny, IA at arenaflex. [Apply for the job now!](https://jobviewtrack.com/en-us/job-1913416e58171b014a1152433b041c110c431148280059445e444c100a6c64015317070c0b154573111a1f1a494e3f6e58171b014a11524329121d080649151c0c71794e4f5b44070a4e6607530c0b080f130022351b1a1c49425c5948655e5e1e4210/904db9b3267adc2a3b5a916b359d6ff6.html?affid=8451cf69ab9f70eb71ae1f2dbed8d4fa) [Apply for this job](https://online.victorytuitions.in/job/customer-service-associate-in-ankeny-ia/) Apply for this job