Experienced Customer Service Representative – Saint Cloud, MN

Join arenaflex, a family-owned and operated company with a rich history of delivering exceptional service to our customers, as we continue to grow and expand throughout the Midwest. As a Customer Service Representative at arenaflex, you will play a vital role in ensuring that our customers receive the highest level of service and support. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex was founded in 1978 by Donald and Sylvia Weeres with a simple yet powerful vision: to provide fast, reliable, and friendly delivery services to our customers. Over the years, we have grown and expanded our services to meet the evolving needs of our customers, and today we employ over 1,800 employees across the Midwest. Our corporate headquarters and main sort facility are located in St. Cloud, MN, and we take pride in our commitment to providing exceptional service and support to our customers.

Job Summary

As a Customer Service Representative at arenaflex, you will be responsible for receiving, investigating, and responding to all customer inquiries regarding shipments, service, and concerns. You will work closely with our customers, drivers, and claims department to resolve delivery issues and ensure that our customers receive the highest level of service and support.

Key Responsibilities

* Confer with customers via telephone or email to trace packages and arrange deliveries

• Obtain details of customer complaints or compliments
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
• Act as a liaison between customers and drivers to resolve delivery issues
• Communicate with the claims department and branch managers to resolve discrepancies
• Retrieve manifests and other shipper information to aid the process of tracing shipments
• Document and record mis-deliveries, follow-ups, and alternate delivery addresses
• Perform other related duties as assigned

Skills and Abilities

* Excellent verbal and written communication skills

• Attention to detail and accuracy
• Knowledge of basic computer skills
• Professional telephone etiquette and good listening skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team

Education and Experience

* At least 18 years of age

• High school diploma or equivalent preferred
• Customer service, administrative, or clerical experience preferred
• Ability to lift up to 15 pounds at times

Physical Requirements

* Prolonged periods sitting at a desk, working on a computer, and answering the phone

• Must be able to lift up to 15 pounds at times

Benefits

* Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more

• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

* arenaflex is an Equal Opportunity/Affirmative Action employer

• We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees
• We offer a collaborative and supportive work environment that encourages open communication and teamwork
• We are passionate about delivering exceptional service and support to our customers, and we are committed to making a positive impact in our communities

Compensation and Perks

* $18-$20 per hour, based on experience

• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity/Affirmative Action Employer

arenaflex is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status. Apply for this job