Experienced Customer Success Associate (Spanish Speaker) – Food Waste Reduction and Sustainability

Join arenaflex, a pioneering company in the fight against food waste, as a Customer Success Associate in our Chicago office. As a key member of our North American Operations team, you will play a vital role in managing and growing our client portfolio, leading exciting implementation projects, and ensuring the successful adoption of our innovative technology. If you're passionate about sustainability, have a can-do attitude, and are fluent in Spanish, we want to hear from you.

About arenaflex

arenaflex is a global leader in addressing food waste, with a mission to make food too valuable to waste. Our team is made up of passionate individuals who share a love for food and technology. We've developed cutting-edge solutions to help the hospitality industry prevent food waste, and our clients have seen remarkable results – an average reduction of 50% in food waste by value, with savings of 3% to 8% in food costs.

Our Values

At arenaflex, we live by our values:

• Equal parts head and heart: We balance pragmatism with long-term thinking and a passion for innovation.
• Bravely honest: We're transparent, respectful, and always willing to challenge the status quo.
• People of action: We learn by doing, and we're not afraid to take calculated risks.
• Bound by food: We celebrate our love for food and work hard to develop creative tools to make it easy for chefs to value food.
• Hungry and humble: We're driven by a desire to make a difference, but we stay humble and recognize that we're just the catalyst for a bigger movement.
• People and planet positive: We're caretakers of the planet, and we're committed to reducing our own footprint while helping our clients do the same.

The Role

As a Customer Success Associate, you will be responsible for:

• Building strong relationships with clients to ensure they're invested in making our system successful
• Understanding clients' current situation and needs to tailor the best solutions for them
• Ensuring smooth end-to-end implementation processes, training multi-disciplined teams to use our system in person and remotely
• Taking a consultative approach to keep clients engaged in utilizing our system to manage their food waste reduction
• Proactively analyzing client reports and troubleshooting with the client where needed
• Managing KPIs jointly with the client and arenaflex's senior team members to ensure the system is delivering a strong business case
• Collaborating closely with internal teams in different regions
• Taking initiatives to improve internal processes and procedures (in line with arenaflex International)
• Supporting our front-line tech and customer support team with clients' enquiries where required

Requirements

* Degree-educated

• Work experience in a Client Success/Delivery or Project Management/Account Management/Consultancy capacity, ideally within a multi-national organization
• Intermediate level of Excel and working knowledge of Word and PowerPoint
• Business-level fluency in Spanish, which will be assessed during the interview process
• Excellent verbal and written communication skills in English
• Proven experience in challenging and questioning the status quo, suggesting creative and innovative solutions to improve the way things get done
• Results-driven, with a track record of delivering value-added solutions that are intuitive and easy to use
• Excellent attention to detail, with a meticulous eye for identifying inconsistencies or inaccuracies in data
• Ability to organize yourself, including effective project management and scheduling, prioritization, and time management skills
• Willingness to roll up your sleeves and get work done, taking the initiative to help your team members
• Growth mentality and a willingness to learn

Benefits

* Competitive salary: $50,000 per year, plus Customer Success Bonus

• 23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave
• Company stock options package
• 401k contributions
• Company part-funded health insurance and eye care allowance
• 2 Wellness hours per month plus a $44 USD gross monthly wellness allowance
• Eligible for Customer Success discretionary bonus scheme
• Employee Assistance Program – 24/7 helpline for your wellbeing
• Learning and development allowance of $370 USD annually
• Hybrid way of working – we're all in the office on Tuesdays and Wednesdays
• Company-provided snacks and coffee on office days
• Early Finish Fridays – log off at 3 PM on a Friday if you have completed your tasks by then
• Our own office space with a great working environment
• You will love what you do – waking up every day solving one of the biggest social problems of our generation – food waste
• Committed team members with broad experience who share a common passion to build a world-class business

How to Apply

If you're passionate about sustainability, have a can-do attitude, and are fluent in Spanish, we want to hear from you. Apply now to join our team and be part of the solution to the $1 trillion food waste problem. Apply for this job Apply for this job