Experienced Customer Service Representative/Dispatcher – HVAC and Plumbing Industry
At arenaflex, we're passionate about creating comfort through indoor heating and air conditioning. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we're committed to delivering exceptional service to our customers. We're now seeking an experienced Customer Service Representative/Dispatcher to join our team in Chantilly, VA. This is a unique opportunity to work in a dynamic environment, providing top-notch customer service while working remotely from the comfort of your own home.
About arenaflex
arenaflex was founded in 1979 with a simple yet powerful mission: to create comfort through indoor heating and air conditioning. Over the years, we've grown from a small family-owned service business to a leading provider of HVAC and Plumbing services in Northern Virginia. Our commitment to excellence, customer satisfaction, and community involvement has earned us a reputation as a trusted partner for residential and commercial clients.
Job Role
As a Customer Service Representative/Dispatcher at arenaflex, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:
* Maintaining our customer database with accurate and up-to-date information
* Making daily outbound phone calls to customers and technicians
* Routing technicians based on location to ensure timely and efficient service delivery
* Maintaining a positive team atmosphere with all members of the dispatch team
* Collaborating with other departments to resolve customer issues and concerns
Schedule
Your schedule will be as follows:
* Wednesday: In the Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
* Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
Qualifications
To be successful in this role, you'll need:
* Previous call center experience (at least 1 year)
* The ability to type at least 70 words per minute
* Excellent communication and interpersonal skills
* Ability to handle high call volumes and work under pressure
* Familiarity with main cities and locations in Northern Virginia
* Ability to accurately document information into our customer database (Service Titan)
* Strong problem-solving and analytical skills
Remote Work Requirements
To work remotely, you'll need to provide:
* High-speed internet access
* A quiet workspace with minimal background noise
* A reliable laptop and cell phone (arenaflex will provide)
Benefits and Culture
At arenaflex, we offer a comprehensive benefits package and a positive work environment that includes:
* Medical, dental, vision, STD, LTD, and life insurance
* 401(k) retirement plan with match
* 7 paid holidays per year
* Paid vacation and personal days
* Continued education with periodic classes
* Opportunities for career growth and professional development
Compensation
We offer a competitive salary and benefits package. The expected salary for this role is [insert salary range].
Location
This role is based in Chantilly, VA, with remote work options available.
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply Now
Don't miss this chance to join our team and contribute to the comfort and well-being of our customers. Apply now and take the first step towards a rewarding career with arenaflex.
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Join Our Team
At arenaflex, we're passionate about creating comfort through indoor heating and air conditioning. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we're committed to delivering exceptional service to our customers.
About arenaflex
arenaflex was founded in 1979 with a simple yet powerful mission: to create comfort through indoor heating and air conditioning. Over the years, we've grown from a small family-owned service business to a leading provider of HVAC and Plumbing services in Northern Virginia.
Job Role
- Maintaining our customer database with accurate and up-to-date information
- Making daily outbound phone calls to customers and technicians
- Routing technicians based on location to ensure timely and efficient service delivery
- Maintaining a positive team atmosphere with all members of the dispatch team
- Collaborating with other departments to resolve customer issues and concerns
Schedule
- Wednesday: In the Chantilly office from 8:00 AM to 5:00 PM (with a one-hour lunch break)
- Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
Qualifications
- Previous call center experience (at least 1 year)
- The ability to type at least 70 words per minute
- Excellent communication and interpersonal skills
- Ability to handle high call volumes and work under pressure
- Familiarity with main cities and locations in Northern Virginia
- Ability to accurately document information into our customer database (Service Titan)
- Strong problem-solving and analytical skills
Remote Work Requirements
- High-speed internet access
- A quiet workspace with minimal background noise
- A reliable laptop and cell phone (arenaflex will provide)
Benefits and Culture
- Medical, dental, vision, STD, LTD, and life insurance
- 401(k) retirement plan with match
- 7 paid holidays per year
- Paid vacation and personal days
- Continued education with periodic classes
- Opportunities for career growth and professional development
Compensation
We offer a competitive salary and benefits package. The expected salary for this role is [insert salary range].
Location
This role is based in Chantilly, VA, with remote work options available.
How to Apply
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply Now
Don't miss this chance to join our team and contribute to the comfort and well-being of our customers. Apply now and take the first step towards a rewarding career with arenaflex.
``` Apply for this job