Experienced Digital Customer Support Specialist – E-Support Team Member at arenaflex

Join arenaflex, a leading provider of innovative HVAC, plumbing, and electrical solutions, as we seek an experienced Digital Customer Support Specialist to join our e-Support team in Charlotte, NC. As a key member of our customer service team, you will play a vital role in delivering exceptional digital experiences to our customers, ensuring their satisfaction, and building long-term relationships.

About arenaflex

arenaflex is a Top Workplace, voted 9 times, and a trusted leader in the HVAC, plumbing, and electrical industries. We pride ourselves on our commitment to honesty, integrity, fairness, and respect, and we're dedicated to making a positive impact in our community. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our e-Support team.

Your Role

As an e-Support Specialist, you will be the primary point of contact for customers who interact with us through digital channels, including text, email, and live chat. Your primary responsibilities will include:

• Providing exceptional customer service, resolving issues, and answering questions in a timely and professional manner
• Educating customers about our products and services, and helping them make informed decisions
• Engaging with customers online, responding to reviews, and ensuring their satisfaction
• Processing customer requests, logging details, and using our tracking software to manage jobs and changes
• Partnering with other departments to ensure seamless customer experiences and resolve issues efficiently

Highlights of the Job

* You'll have the opportunity to be yourself, without scripts or rigid guidelines, and connect with customers in a genuine and empathetic way

• Our flexible schedule allows for rotational weekend and holiday hours, with reliable attendance and flexible schedule availability
• You'll be part of a dynamic team that values innovation, teamwork, and customer satisfaction
• arenaflex offers a comprehensive training program, ensuring you have the skills and knowledge to excel in your role
• You'll have the opportunity to grow and develop your career, with opportunities for advancement and professional development

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent
• 1 year of experience in sales and/or customer support via digital correspondence
• Excellent written and verbal communication skills, with fluency in the English language
• Ability to write and communicate concisely, yet persuasively
• Impressive customer service skills, with a focus on defusing situations and maintaining good rapport with customers without verbal communication
• Strong multi-tasking skills, with the ability to assist multiple customers at a time
• Ability to think quickly, anticipate, and solve problems effectively
• Demonstrated competency in Windows-based PC environment, internet, and use of automated systems
• Proficient skills in Microsoft Office applications, including Word, Excel, and PowerPoint
• Keyboard typing proficiency of at least 50 WPM
• Alignment and commitment to arenaflex values (honesty, integrity, fairness, and respect)

Preferred Qualifications

* Bachelor's degree in a related field, such as Business Administration, Marketing, Public Relations, etc.

• 3+ years of experience in sales and/or customer support via digital correspondence
• Prior experience in marketing

Essential Job Functions per the ADA

The characteristics described below are representative of those that must be met by a person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions per the Americans with Disabilities Act (ADA).

• Mental and physical demands: Must be able to remain in a stationary position for 10 hours, with constant operation of a computer, phone, and other office equipment.
• Mental demands: Must be able to perceive and distinguish emotions in conversations, deal with adversarial confrontations, and prioritize multiple tasks at once.
• Work environment: While performing the duties of this job, the noise level is usually moderate, and confidentiality with customer information is required.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our benefits include:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional digital experiences, we encourage you to apply for this exciting opportunity. Please submit your application online, and join our team at arenaflex.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Apply for this job