Experienced Customer Service Agent – Airport Ticket/Gate Agent

Join arenaflex, a world-class airline, in Portland, Oregon, and be part of a team that delivers exceptional customer experiences. As a Customer Service Agent, you will play a vital role in making every customer feel valued and supported throughout their travel journey.

About arenaflex

arenaflex is a leading airline that operates with a strong commitment to customer satisfaction, safety, and innovation. Our team of dedicated professionals is passionate about delivering world-class service and making every customer feel like the most valued person. With a focus on Care, Integrity, Resilience, Servant Leadership, and Teamwork, we strive to create a positive and inclusive work environment that fosters growth and development.

Key Responsibilities

As a Customer Service Agent, you will be responsible for providing exceptional service to customers in a fast-paced airport environment. Your primary duties will include:

• Greeting customers and assisting them with the ticketing and baggage check-in process
• Using a computer to sell, print, and reissue tickets
• Managing the check-in process, ensuring that customers have the proper travel documentation
• Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
• Practicing safety-conscious behaviors in all operational processes and procedures
• Assisting customers with routing, trip planning, and gate boarding
• Using computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process
• Operating jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors
• Practicing safety-conscious behaviors in all operational processes and procedures

Benefits and Perks

As a valued member of the arenaflex team, you will enjoy a range of benefits and perks that will help you keep climbing:

• Competitive salary, industry-leading profit-sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and international space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through arenaflex perks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you will need to possess the following minimum qualifications:

• Demonstrates that privacy is a priority when handling personal data
• Embraces diverse people, thinking, and styles
• Consistently makes safety and security, of self and others, the priority
• High School diploma, GED, or High School Equivalency
• Must be at least 18 years of age
• Must be proficient in English
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
• Possess basic computer skills
• Must successfully pass a Customer Service Assessment
• Frequently lift bags or items weighing up to and including 50 pounds
• Occasionally lift bags or items weighing between 50 and 70 pounds
• Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays
• Pass a post-offer pre-employment drug test
• Pass a physical ability test (PAT)
• Must be able to pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
• Be authorized to work in the US

What Will Give You a Competitive Edge

While not required, the following preferred qualifications will give you a competitive edge:

• N/A

Join arenaflex Today!

If you are passionate about delivering exceptional customer experiences and are looking for a rewarding career with a world-class airline, apply now to become a Customer Service Agent at arenaflex. We look forward to welcoming you to our team!

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