Experienced Co-Op, Airport Customer Service – International Projects and Analytics (Spring 2025)

Join arenaflex in Atlanta, Georgia, and embark on an exciting journey in Airport Customer Service, where you'll have the opportunity to work on international projects and leverage data analytics to drive continuous improvement efforts.

About arenaflex

arenaflex is a leading organization in the airport customer service industry, dedicated to providing exceptional experiences for our customers and employees alike. With a strong focus on innovation, collaboration, and safety, we strive to create a work environment that fosters growth, learning, and fun. Our team is passionate about delivering outstanding results and making a positive impact on the communities we serve.

Key Responsibilities

As an Airport Customer Service Co-Op, you'll play a vital role in supporting our international projects and analytics efforts. Your responsibilities will include:

• Providing project-based support through research, development, and implementation of key performance metrics to support our Above Wing and Below Wing agents, as well as our customers.
• Assisting in the identification and validation of sources of data needed for the creation of reports to track trends and metrics within ACS INTL and to support proper root cause analysis.
• Supporting process improvement and project management initiatives, including coordinating Continuous Improvement initiatives and small projects.
• Analyzing data from a variety of sources to drive informed decision-making and drive business results.
• Preparing presentations and reports for Managing Directors/Field Directors/Station Managers, potentially presenting findings to ACS INTL leaders.
• Practicing safety-conscious behaviors in all operational processes and procedures.

What You Need To Succeed

To excel in this role, you'll need to possess the following qualifications:

• Currently pursuing a bachelor's degree in a relevant field (e.g., business, analytics, information science, or a related field).
• Ability to work 14 consecutive weeks, with a strong commitment to completing the co-op program.
• Embracing diverse people, thinking, and styles, with the ability to work effectively with fellow employees.
• Curiosity and some experience in analysis, information science, data visualization, or a related field (preferred).
• Previous experience in continuous process improvement or similar (preferred).
• Comfortable working in group and individual settings, with strong communication and interpersonal skills.
• Ability to speak effectively to diverse audiences and write clear, concise reports.
• Strong analytical skills, with the ability to ask questions and follow up to find root causes.
• Proficiency in PC-based computer skills, including the use of common database and Microsoft Office software.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embracing diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

Essential Skills and Competencies

To succeed in this role, you'll need to possess the following essential skills and competencies:

• Strong analytical and problem-solving skills, with the ability to collect and analyze data from various sources.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Strong project management skills, with the ability to coordinate multiple projects and prioritize tasks.
• Proficiency in data visualization tools and software, such as Tableau or Power BI.
• Strong understanding of data analytics principles and methodologies.
• Ability to work in a fast-paced environment, with a strong commitment to meeting deadlines and delivering results.

Career Growth Opportunities and Learning Benefits

As an Airport Customer Service Co-Op, you'll have the opportunity to:

• Gain hands-on experience in airport customer service, with a focus on international projects and analytics.
• Develop strong analytical and problem-solving skills, with the ability to collect and analyze data from various sources.
• Build a strong network of professionals in the industry, with opportunities for mentorship and career advancement.
• Participate in training and development programs, with a focus on data analytics, project management, and communication skills.
• Contribute to the development of innovative solutions and projects, with the potential to impact business results and customer experiences.

Work Environment and Company Culture

arenaflex is committed to creating a work environment that fosters growth, learning, and fun. Our team is passionate about delivering outstanding results and making a positive impact on the communities we serve. As an Airport Customer Service Co-Op, you'll have the opportunity to:

• Work in a dynamic and fast-paced environment, with a strong focus on innovation and collaboration.
• Collaborate with diverse stakeholders, including customers, employees, and partners.
• Participate in training and development programs, with a focus on data analytics, project management, and communication skills.
• Contribute to the development of innovative solutions and projects, with the potential to impact business results and customer experiences.
• Enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A stipend or salary, depending on the co-op program.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• Retirement plans, including a 401(k) or similar program.
• Paid time off, including vacation days, sick leave, and holidays.
• Opportunities for professional development and career advancement.
• A fun and dynamic work environment, with a strong focus on innovation and collaboration.

Conclusion

If you're a motivated and analytical individual with a passion for airport customer service and international projects, we encourage you to apply for this exciting opportunity. As an Airport Customer Service Co-Op, you'll have the chance to gain hands-on experience, develop strong skills and competencies, and contribute to the development of innovative solutions and projects. Join arenaflex in Atlanta, Georgia, and embark on an exciting journey in Airport Customer Service, where you'll have the opportunity to make a positive impact on the communities we serve. Apply for this job