Experienced Customer Support Hero – Global Engagement Platform

At arenaflex, we're on a mission to empower governments and organizations to engage their communities more effectively. As our Customer Support Hero, you'll play a vital role in helping our 400+ international clients, particularly in the US, get the most out of our cutting-edge engagement platform. If you're passionate about digital democracy, enjoy solving problems, and thrive in a fast-paced, dynamic environment, we'd love to hear from you.

Responsibilities:

As our Customer Support Hero, you'll be responsible for:

• Providing exceptional support to our clients via chat, email, and phone, with a primary focus on US clients
• Maintaining and updating support resources, including articles, videos, and other materials, to ensure they're accurate and relevant
• Coordinating with the Product and Development teams to resolve issues efficiently and effectively
• Staying informed about new releases and updates, and ensuring that relevant support materials are up-to-date
• Collaborating with the Customer Success team to ensure seamless support and a positive experience for our clients

What We Expect from You:

We're looking for someone who is:

• Curious, action-oriented, and passionate about digital democracy
• A good communicator with excellent written and verbal skills
• Comfortable using digital tools and eager to learn new ones
• Excited about inclusive democracy and citizen participation
• Analytical and enjoy learning from data
• Based in the US, ideally part-time, or able to cover Eastern US hours plus Australian/New Zealand mornings

You'll Thrive if:

* You enjoy building relationships and helping people

• You're self-driven but love working with a team
• You stay calm under pressure and adapt easily
• You care about doing meaningful, quality work

Bonus Points for:

* Experience in client support

• Additional languages (French, Spanish, German, etc.)

Even if you don't check every box, we'd love to hear from you if you're motivated and excited about the role!

What Can You Expect from Us?

At arenaflex, we offer:

• The chance to make social impact at scale by helping governments engage their communities
• A key role in our transition from startup to global scale-up (we're 50+ and growing)
• Room to grow from a support role into a broader, relationship-focused position
• A supportive and fast-paced team culture with a strong sense of ownership and collaboration
• A dynamic international team that balances serious work with fun along the way
• An informal work environment with open communication and full transparency
• Regular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetup
• A competitive compensation package:

+ $30,000–$35,000 USD gross annually + 26 paid time off days + $1,000 annual professional development budget + Unlimited access to mental wellbeing support (OpenUp) + Flexible remote work options Go arenaflex is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply. If you're passionate about making a difference and want to be part of a dynamic team that's shaping the future of digital democracy, apply now to become our Customer Support Hero! Apply for this job