Senior Customer Support Representative – Multimodal Online Travel Agency
At arenaflex, we're not just a company – we're a community of passionate individuals from diverse cultures worldwide, united by a shared vision to connect the world. As a leading multimodal online travel agency, we're dedicated to providing seamless travel experiences for millions of travelers globally. We're now seeking a dynamic and experienced Senior Customer Support Representative to join our vibrant team and contribute to our mission.
About arenaflex
arenaflex is a part of the Travelier group, a leading online travel agency based in Bangkok, Thailand. Founded in 2012, we've grown to become a global player in the travel industry, offering a wide range of travel products, including train, flight, bus, and ferry tickets, transfers, insurance, and more. Our commitment to innovation, customer satisfaction, and cultural diversity has earned us a reputation as a trusted and reliable partner for travelers worldwide.
Join Our Community
At arenaflex, we celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes. We believe that every individual has a unique contribution to make, and we're committed to fostering a culture of inclusivity, respect, and open communication. If you're passionate about delivering exceptional customer experiences and joining a dynamic team of like-minded individuals, we invite you to apply for this exciting opportunity.
Responsibilities
As a Senior Customer Support Representative, you'll play a critical role in resolving customer complaints, providing information, and communicating with colleagues and other departments as necessary. Your key responsibilities will include:
- Resolving customer complaints via phone, email, or social media
- Assisting customers by providing the information they require
- Communicating and coordinating with colleagues and other departments as necessary
- Tracking bad reviews and support cases to identify problems and resolve them
- Suggesting and making changes to improve operational workflows
Requirements
To succeed in this role, you'll need:
- Up to 2-3 years of experience in customer support
- Verbal and written fluency in English
- Knowledge of Internet services and software technologies
- Knowledge of Zendesk and SQL is a plus
- Self-organized and great time management skills
- Strong problem-solving and multitasking skills
- Ability to raise questions and/or deliver issues to the responsible person
- Quick to adapt to changing situations
- Quick in responding and ability to prioritize tasks
- Looking for a long-term job
Benefits
As a Senior Customer Support Representative at arenaflex, you'll enjoy a range of benefits, including:
- Engaging work on a product that enables millions of travelers to book their trips daily
- Full-time remote working – 5 days a week, 8 hours a day
- Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms)
- Internal growth and internal mobility opportunities
- Competitive annual leave, sick leave, and public holidays
- Annual company offsite in Thailand
- High-growth startup international environment
What to Expect
At arenaflex, we're committed to creating a culture of continuous learning and growth. As a Senior Customer Support Representative, you'll have access to a range of development opportunities, including:
- Budget for self-paced learning and online courses
- Global training workshops and online English language classes
- E-learning platforms and internal training programs
- Opportunities for internal growth and mobility
Company Culture
At arenaflex, we're passionate about creating a culture of inclusivity, respect, and open communication. We believe that every individual has a unique contribution to make, and we're committed to fostering a culture of:
- Diversity and inclusion
- Respect and empathy
- Open communication and feedback
- Continuous learning and growth
How to Apply
If you're passionate about delivering exceptional customer experiences and joining a dynamic team of like-minded individuals, we invite you to apply for this exciting opportunity. Please update your CV and get ready to experience the best interview flow with our top talents.
About arenaflex
arenaflex is a leading multimodal online travel agency, founded in 2012. We offer a wide range of travel products, including train, flight, bus, and ferry tickets, transfers, insurance, and more. Our commitment to innovation, customer satisfaction, and cultural diversity has earned us a reputation as a trusted and reliable partner for travelers worldwide.
Join Our Community
At arenaflex, we're not just a company – we're a community of passionate individuals from diverse cultures worldwide, united by a shared vision to connect the world. We invite you to join us on this exciting journey and contribute to our mission to deliver exceptional customer experiences.
Apply Now
Don't miss this opportunity to join a dynamic team of like-minded individuals and contribute to our mission. Apply now and experience the best interview flow with our top talents. We can't wait to see you and share this awesome adventure together! Apply for this job