Experienced Customer Service Representative – Remote Healthcare Claims Support

Join arenaflex, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, as we continue to earn "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year. Are you looking for a "work from home" career change with a company that values its employees and provides opportunities for growth and development? Do you want to join a diverse team from 70+ countries where everyone contributes and supports each other's success and well-being? Then a remote Customer Service Representative position at arenaflex is just the right place for you!

About arenaflex

arenaflex is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. We're a company that truly cares about its employees, providing a supportive and inclusive work environment that fosters growth and development. Our mission is to empower our employees to be their best selves, and we're committed to making a positive impact on the world.

Career Growth and Personal Development

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at arenaflex, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do in This Role

As a Customer Service Representative working from home, you will:

• Provide customer support processing medical claims in a back-office setting
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• 1+ year of previous claims experience (healthcare claims preferred for some positions)
• Call center experience preferred
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

What's in It for You

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our employees, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for arenaflex Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the Best Version of You!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice."

Location:

USA, OH, Work-at-Home

Language Requirements:

English

Time Type:

Full time

Physical & Mental Requirements:

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here .

arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites: - English - Spanish To request a reasonable accommodation please click here . If you wish to review the Affirmative Action Plan, please click here . Apply Job! Apply for this job