Experienced Customer Service Representative – Remote in EST or CST

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a global organization dedicated to delivering care and improving health outcomes for millions of people worldwide. As an Experienced Customer Service Representative, you'll play a critical role in connecting people with the care, pharmacy benefits, data, and resources they need to live their healthiest lives. At arenaflex, we're committed to advancing health equity on a global scale, and we're seeking talented individuals like you to join our team. As a customer service representative, you'll have the opportunity to make a real impact on the communities we serve, working closely with our members to schedule in-home visits with physicians or nurse practitioners, answer inbound calls, and resolve scheduling issues. With a focus on efficiency, productivity, and thoroughness, you'll be the face of arenaflex, providing exceptional service and support to our members.

About arenaflex

arenaflex is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. With a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities, arenaflex is the perfect place to grow your career and make a meaningful impact.

Key Responsibilities

As an Experienced Customer Service Representative, your primary responsibilities will include:

• Calling members to schedule in-home visits with physicians or nurse practitioners
• Answering inbound calls from members and assisting them with their inquiries
• Ensuring that appointments are scheduled accurately and resolving any scheduling issues or concerns
• Working in a high-volume, customer service environment, requiring efficiency, productivity, and thoroughness
• Collaborating with our members to provide exceptional service and support

Requirements

To be successful in this role, you'll need:

• A high school diploma or equivalent work experience
• Must be 18 years of age or older
• 1 year of work experience
• Experience with Microsoft Word, Excel, and Outlook (create/edit/save/send documents, spreadsheets, and correspondence)
• Ability to maintain confidentiality and adhere to HIPAA requirements
• Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00am – 5:30pm local time
• Reside within Eastern or Central Time Zone
• Ability to keep all company-sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications

While not required, experience working in the healthcare industry, with Medicaid or Medicare, or in a customer retention-focused role would be an asset.

Telecommuting Requirements

As a remote customer service representative, you'll need to:

• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Be able to keep all company-sensitive documents secure (if applicable)
• Have a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

To succeed in this role, you'll need:

• Ability to type and talk at the same time while navigating through multiple screens
• Experience working in a metric-driven work environment
• Experience using an auto-dialer system
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

Compensation and Benefits

As an Experienced Customer Service Representative, you'll enjoy a competitive hourly rate of $16.00 to $28.85 per hour, based on full-time employment. In addition to your salary, you'll have access to a comprehensive benefits package, including:

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution
• Paid time off and holidays
• Opportunities for career growth and development

Why Join arenaflex?

At arenaflex, we're committed to making a difference in the lives of our members and the communities we serve. As a customer service representative, you'll have the opportunity to:

• Make a real impact on the lives of our members
• Work in a dynamic, fast-paced environment
• Develop your skills and knowledge in a supportive and collaborative team
• Enjoy a comprehensive benefits package and competitive compensation
• Be part of a global organization dedicated to advancing health equity on a global scale

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our mission to help people live healthier lives. Apply for this job