Experienced Customer Care Specialist – Remote Opportunity with arenaflex

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading managed care healthcare organization in Ohio, we're seeking a highly skilled and compassionate Remote Customer Care Specialist to join our team. If you're passionate about providing top-notch service, building strong relationships, and making a meaningful impact in the lives of our members and providers, we want to hear from you.

About arenaflex

arenaflex is a dynamic and innovative organization that's committed to revolutionizing the healthcare industry. With a strong focus on customer-centricity, we strive to create a seamless and personalized experience for our members and providers. Our team is comprised of dedicated professionals who share a common goal: to deliver exceptional care and support that makes a real difference in people's lives.

Daily Responsibilities

As a Remote Customer Care Specialist with arenaflex, you'll play a vital role in ensuring that our members and providers receive the highest level of service and support. Your daily responsibilities will include:

• Resolving member or provider routine service inquiries, such as claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
• Ensuring all HIPAA and State requirements/regulations are always adhered to
• Researching, following up, and resolving all open/pending issues in a timely manner to ensure member or provider satisfaction
• Building and strengthening member or provider relationships by providing quality customer service
• Working collaboratively with internal teams to resolve complex issues and improve customer satisfaction

Shift and Location

* Shift: Monday – Friday, shifts scheduled between 7am - 8pm

• Location: Fully Remote (must reside in Ohio)

Required Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• High school diploma or GED Equivalent
• 1+ year of call center OR healthcare experience
• Strong customer service skills

Preferred Qualifications

While not required, we're particularly interested in candidates with:

• Managed care organization experience

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package that includes:

• Immediate enrollment in Health Insurance
• Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Access to Investment Accounts
• Career and educational tools within our arenaflex ACT (Advocacy) Program

Pay Details

* $17.00 - $18.00 an hour

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our members and providers, we want to hear from you. Please click the "Apply Now" button below to submit your application for immediate consideration. Alternatively, you can email a copy of your resume to [[email protected]](mailto:[email protected]) with your phone number, the Job Title, location, and our recruiters will reach out.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

Join our Team

At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our members and providers, we want to hear from you. Apply for this job