Experienced Full Stack Customer Service Representative – Health Insurance Billing Resolution
Join arenaflex, a leading provider of innovative solutions in the healthcare industry, as a dedicated Customer Service Representative for our Health Insurance Billing Resolution team. As a key member of our remote team, you will play a vital role in resolving patient medical billing inquiries, collecting payments, and providing exceptional customer service to our clients. If you possess excellent communication skills, a friendly attitude, and a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a dynamic and forward-thinking organization that is revolutionizing the healthcare industry with cutting-edge solutions. Our team of experts is dedicated to providing exceptional customer service, innovative products, and top-notch support to our clients. As a Customer Service Representative with arenaflex, you will be part of a collaborative and supportive team that is passionate about delivering outstanding results.
Job Summary
We are seeking an experienced Customer Service Representative to join our Health Insurance Billing Resolution team. As a key member of our remote team, you will be responsible for resolving patient medical billing inquiries, collecting payments, and providing exceptional customer service to our clients. This is a full-time, 40-hour per week contract position that requires a Windows-based personal computer, high-speed internet, and a personal phone. If you possess excellent communication skills, a friendly attitude, and a passion for delivering top-notch service, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Customer Service Representative with arenaflex, your key responsibilities will include:
- Reviewing EOBs (explanation of benefits) and resolving patient medical billing inquiries
- Collecting payments and assisting with patient inquiries regarding their medically billed charges
- Providing exceptional customer service to our clients via phone, email, and online chat
- Working closely with our team to resolve complex billing issues and provide timely resolutions
- Maintaining accurate records and reports, including time tracking and productivity metrics
- Participating in online team meetings and company Q&A forums
- Meeting daily quality and productivity quotas, as well as contributing to the overall success of the project
- Reading and understanding EOBs, following up on denials and appeals, and maintaining accurate records
- Navigating multiple systems and software programs, including electronic medical systems
- Maintaining a friendly and professional demeanor, even in high-pressure situations
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
Minimum of 1 year experience
in customer service, preferably in the healthcare industry
Excellent communication skills
, both verbal and written, with the ability to communicate effectively with patients, clients, and team members
Attention to detail and accuracy
, with the ability to maintain accurate records and reports
Previous experience working with electronic medical systems
, including EOBs and billing software
Ability to navigate multiple systems and software programs
, including Windows-based computers and high-speed internet
Friendly and professional demeanor
, with the ability to provide exceptional customer service in high-pressure situations
Ability to work independently
, with minimal supervision, and as part of a remote team
High-speed internet
and a personal phone, with the ability to maintain a quiet and distraction-free work environment
Ability to complete mandatory on-boarding training
, including online videos and live meetings
Availability to work Monday through Friday
, during Hawaii Standard Time
Preferred Qualifications
While not required, the following qualifications and skills are preferred:
Experience working with multiple clients
and managing complex billing issues
Knowledge of healthcare regulations
and industry standards
Ability to work in a fast-paced environment
, with multiple priorities and deadlines
Experience with time tracking and productivity metrics
, including reporting and analysis
Benefits and Compensation
As a Customer Service Representative with arenaflex, you will enjoy the following benefits and compensation:
Competitive hourly rate
of $18.50 per hour, paid on a 1099 contract basis
Full-time, 40-hour per week contract position
, with the opportunity to work remotely
Opportunities for career growth and development
, including training and professional development programs
Collaborative and supportive team environment
, with a focus on delivering exceptional customer service
Flexible work schedule
, with the ability to work from home and maintain a healthy work-life balance
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!
Note
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job