Customer Success Manager
This a Full Remote job, the offer is available from: EMEA Bynder goes far beyond managing digital assets. Our AI-powered digital asset management platform enables teams to conquer the chaos of proliferating content, touch points, and relationships in order to thrive. With intuitive, AI-powered solutions that enhance content creation, simplify asset discovery, and maximize the value of every asset, we are the brand ally that unifies and transforms the creation and sharing of assets—inspiring teams, delighting customers, and elevating businesses. Join our global team of 600+ ‘Byndies’ and contribute to shaping the future of digital asset management! As a leader in the industry, our AI capabilities empower over 1.4M users across 3,700+ organizations, including Spotify, Puma, Five Guys and Icelandair to work smarter with their content. With a commitment to innovation and a presence in seven offices worldwide, Bynder offers a dynamic environment where you can make a real impact. Ready to grow your career by helping the world's leading brands create exceptional content experiences and thrive? Explore this opportunity and apply now to join our talented team. Currently we are looking for you, our new Customer Success Manager, who will be working with our clients and drive retention, adoption, and create up-sells. You will act as the true voice of the customer, advocating and understanding their business needs, and translating this back into the organization to create the ideal customer experience. Liaising with our sales department, solutions, customer support, onboarding consultants, project and product managers will be your daily routine and you will often find yourself leading this cross-department cooperation. Our best Customer Success Managers always put the client first, they identify up-sell opportunities before the client does and they are true master of cross-department projects. And after all this they still have time to grab a (virtual) cold drink with the team on Friday afternoon.Sound like you? Then you will be in a good company. What will you do:
- Schedule regular calls and face-to-face meetings to learn more about the overall Bynder experience and points of improvement or issues that the customer is experiencing
- Create up-sell opportunities
- Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
- Communicate and resolve issues internally together with Support, Onboarding, Product and Development
- Educate customers on new features and improvements through trainings, webinars and masterclasses.
What you have:
- Fluent English speaker and French, German or Dutch a plus
- 2+ years of a customer facing role (account management, sales, customer success management, etc.)
- Demonstrated history of working with clients, increasing client satisfaction, adoption, retention and advocacy
- Ability to develop strong client relationships, manage expectations, and critically problem-solve
- Ability to present, communicate, and work effectively with other internal teams
- Outstanding probing and listening skills
- Strong analytical skills and use of data to help drive adoption, find opportunities and risks
- Strong verbal and written communication skills and excellent presentation skills
- Excellent problem-solving skills and ability to resolve customer related issues
- Superior time management skills and able to prioritize effectively
- Proven experience in successful team projects
- Affinity for technology
- Be agile and able to work in a fast paced environment.
Some nice to haves:
- Experience with Marketing and Martech Software tools
- Commercial experience and mindset
Why you'll love Bynder! At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. What we have:
- Challenging and inspiring work environment
- Flat hierarchy where your voice will be truly heard
- Opportunity to initiate your own projects
- An experienced team is ready to welcome you anytime
- Unlimited vacation policy
- Competitive monthly compensation
- Apple gear
- Daily lunch
- Drinks at the Bynder Bar :-)
- Amazing office in the heart of Amsterdam
Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action. This offer from "Bynder" has been enriched by Jobgether.com and got a 77% flex score. Apply tot his job Apply To this Job