Experienced Patient Care Coordinator - REMOTE Evening & Weekend Customer Service

At arenaflex, we pride ourselves on being a national leader in providing high-quality medical products, services, and outstanding customer care to patients across the country. Our mission is to empower patients to manage their health and treatment at home, leading a more comfortable and productive life. As a dedicated Patient Care Coordinator, you will play a vital role in our Sleep Central (After Hours Call Center) Murray, KY Operations, working closely with patients to ensure seamless delivery of equipment and exceptional customer service.

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Patient Care Coordinator. In this role, you will be responsible for contacting patients regarding delivery of equipment, taking patient orders, verifying patient information, and placing orders in a timely manner. As a REMOTE employee, you will have the flexibility to work from home, with the opportunity to earn a quarterly bonus and enjoy a range of benefits.

Key Responsibilities:

* Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our online Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• Experience in the medical field and administrative record management
• Strong customer service background
• Valid driver's license in the state of residence with a clean driving record (when applicable for the position)
• Background investigation (company-wide)
• Drug screen (when applicable for the position)

Skills and Competencies:

* Effectively communicate in English, both orally and written

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual)
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands:

* Requires sitting, walking, standing, talking, or listening

• Requires close vision to small print on computer and/or paperwork

Machines, Equipment, and Technical Abilities:

* Email transmission and communication

• Internet navigation and research
• Microsoft applications (Word and Excel)
• Office equipment (fax machine, copier, printer, phone, and computer/tablet)
• Understanding use of all applicable home medical equipment and supplies

Benefits:

* Generous paid time off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental, and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Work Environment and Company Culture:

At arenaflex, we value our employees and strive to create a positive and inclusive work environment. As a REMOTE employee, you will have the flexibility to work from home, with the opportunity to collaborate with our team and contribute to our mission. We offer a range of benefits, including paid time off, overtime pay, and commission opportunities. Our company culture is built on a foundation of customer service, teamwork, and continuous learning.

Compensation and Perks:

* Pay: $16 per hour

• Quarterly bonus opportunity
• 100% REMOTE work from home day one of employment
• Must live in the US and live within 60 miles of any arenaflex location
• This position requires working five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00 pm Central time. Schedules vary and can be discussed during the interview process.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume today, and our hiring manager will review your application and contact you if you have related experience to the applied position. We appreciate your interest in arenaflex and look forward to hearing from you.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where arenaflex has employees. Apply for this job