Experienced Customer Service Assistant II - Community Centers

Join the vibrant team at arenaflex, a leading organization dedicated to creating healthy opportunities to play, learn, and grow in the community. As a Customer Service Assistant II at one of our community centers, you will be at the forefront of delivering exceptional customer service to patrons, ensuring a safe and enjoyable experience for all. If you're passionate about serving your community and making a positive impact, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, arenaflex's mission is to create healthy opportunities to play, learn, and grow. Our independent park district spans the city, providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.

Why You'll Love Working at arenaflex

At arenaflex, we're passionate about creating a supportive team environment where you can grow and thrive. As a Customer Service Assistant II, you'll contribute to the overall vitality and well-being of your community, working alongside a dedicated team of professionals who share your commitment to excellence. You'll enjoy a dynamic work environment, opportunities for professional growth, and the satisfaction of knowing you're making a positive impact in the lives of our community members.

Key Responsibilities

As a Customer Service Assistant II, you will be responsible for:

• Providing exceptional customer service to patrons during various events, programs, and rentals
• Assisting Recreation participants and ensuring the security of the facility
• Maintaining accurate accounting of funds received from patrons
• Ensuring facility and grounds are kept neat, clean, and litter-free
• Performing basic custodial and light maintenance duties
• Assisting with set up and take down of rentals, programs, events, and other activities
• Escalating problems, concerns, and emergencies to supervisor in a timely manner
• Administering first aid as needed
• Contributing to an environment of teamwork and respect
• Fostering a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals
• Performing clerical duties as needed
• Maintaining regular, reliable, and punctual attendance
• Operating a Point-of-Sale system and other software applications
• Analyzing situations quickly and providing an effective course of action
• Assisting staff in other activities, programs, and special events as assigned
• Ensuring proper rental, program, activities, and event procedures are followed, both with regard to safety and program guidelines

Essential Qualifications

To be successful in this role, you will need:

• At least 18 years of age
• Minimum of 1 year of previous work or volunteer experience with customer service, and/or cash handling responsibilities
• Multi-lingual skills desirable (i.e., Spanish, Russian, Ukrainian, Korean, Vietnamese, American Sign, and/or Cambodian)

Preferred Qualifications

* Previous experience working in a community center or similar environment

• Knowledge of customer service principles and practices
• Ability to work effectively in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic computer skills and knowledge of software applications

Competency Requirements

To excel in this role, you will need to demonstrate:

• Attention to detail
• Effective communication skills
• Customer service focus
• Positive interactions with all individuals
• Ability to handle conflict and solve problems using tact, patience, and courtesy
• Establish and maintain effective working relationships with staff, the community, and patrons
• Ability to navigate emergency situations and make decisions quickly
• Anticipate problems and develop contingency plans
• Show initiative while performing job tasks
• Remain flexible to changing priorities
• Meet deadlines and respond timely to achieve common goals
• Be receptive to the attitudes, feelings, or circumstances of others and aware of the influence of one's own behavior on them
• Work effectively with others to achieve common goals
• Follow instructions, both written and verbal
• Commitment to racial, social, and economic equity issues and working effectively with people from diverse backgrounds and cultures

Work Environment/Physical Demands

As a Customer Service Assistant II, you will work in a dynamic environment that requires:

• Work performed indoors and outdoors
• Work various schedules, including mornings, afternoons, evenings, and weekends
• Moving throughout arenaflex facilities and buildings
• Operating a computer and other office equipment
• Bending, stretching, walking, sitting, and standing for extended periods
• Ability to prepare written or typed recreational and leisure program material and monitor activities
• Ability to communicate to conduct program and exchange information with district employees and customers
• Noise level is moderately loud
• Ability to lift up to 40 pounds on occasion
• Ability to navigate emergency situations, including performing CPR

Hazards

As a Customer Service Assistant II, you may be exposed to:

• Possible contact with dissatisfied or abusive individuals

Equal Opportunity Employer

arenaflex is an equal opportunity employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, political affiliation, disability, or any other merit factor. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability, and/or persons age 40 and over are encouraged to apply.

Employment Eligibility

arenaflex employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

Disability Accommodation

arenaflex is committed to providing access and reasonable accommodation in its services, programs, activities, education, and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resources at [email protected].

National Background Check

Employment is subject to a national background check.

At-Will Employment

This position is an at-will position with no written or implied contractual agreement. If you're passionate about serving your community and making a positive impact, we encourage you to apply for this exciting opportunity. Join the vibrant team at arenaflex and contribute to the overall vitality and well-being of your community. Apply for this job