Experienced Livechat Agent - Marketing – Remote Customer Engagement and Lead Qualification

At arenaflex, we're on a mission to revolutionize the way we connect with customers and drive business growth through innovative marketing strategies. As a passionate and customer-centric Livechat Agent - Marketing, you'll play a vital role in shaping the customer experience and helping us achieve our goals. If you're a motivated and results-driven individual with a knack for building strong relationships and a passion for live chat, we want to hear from you!

About arenaflex

arenaflex is a leading provider of modular buildings and remote and temporary workforce housing solutions, as well as a digital marketplace for business-to-business crew travel management. Our commitment to creating value for our customers drives everything we do, and we're dedicated to delivering differentiated solutions that meet their unique needs. Our values-driven culture is built on a foundation of collaboration, safety, and a passion for innovation, and we're proud to be a team of the best and brightest in the industry.

The Opportunity

We're seeking a highly skilled and customer-focused Livechat Agent - Marketing to join our MSS Marketing team at BOXX Modular, a business unit of arenaflex. As a key member of our team, you'll be responsible for connecting with website visitors through live chat, validating and prequalifying leads, and providing exceptional customer service. If you're a self-motivated and results-driven individual with a passion for live chat and a knack for building strong relationships, we want to hear from you!

Key Responsibilities

As a Livechat Agent - Marketing, you'll be responsible for:

• Real-time live chat with customers who are visiting our websites
• Enter marketing qualified leads into Salesforce.com
• Transition Qualified leads to Sales Managers as Salesforce.com Opportunities
• Become an expert in the live chat platform
• Develop a deep understanding of our products and services
• Stay informed on BOXX's product features, promotions, and FAQs
• Create canned responses and enhance tagging system in live chat platform
• Enhance training and best practices documentation
• Develop and communicate ideas for improvement in our customer journey
• Monitory KPIs: response time, customer satisfaction, volume/schedule, etc.
• Collaborate with sales team and key marketing team members, related to leads and live chat
• Perform other assigned tasks

Qualifications

To be successful in this role, you'll need:

• Commercial modular construction industry experience preferred
• Live chat, B2B Telemarketing or sales experience is preferred
• Salesforce.com experience preferred
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service oriented
• Empathy and patience in dealing with various customer inquiries
• Self-motivated and self-starter with strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm
• Must comply with all company employment policies
• Travel requirement will be limited, but may be up to 10%

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive salary commensurate with experience and industry standards
• Full benefit package including health plan, 401K, paid vacation, education reimbursement
• Opportunity to work with a dynamic and innovative team
• Collaborative and inclusive work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance

Why arenaflex?

At arenaflex, we're committed to creating a better way for our customers and our employees. We believe in:

• A clear strategic vision with measurable objectives
• Disciplined accountability and data-based decision-making
• A values-driven, collaborative, safety-conscious culture
• Top decile performance and results-driven approach
• A people-first approach to employee development and growth

How to Apply

If you're a motivated and customer-focused individual with a passion for live chat, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. Apply for this job