Experienced Live Chat Customer Service Advisor – Remote Work Opportunity at arenaflex

At arenaflex, we're on a mission to revolutionize the way we approach education and learning. As a leading provider of EdTech solutions, we're committed to empowering educators and learners worldwide to achieve their goals. Our innovative platform has already supported over 150 million users across 80 countries, and we're just getting started. We're now seeking an experienced Live Chat Customer Service Advisor to join our team of dedicated professionals. As a key member of our Student Success division, you'll play a vital role in delivering exceptional customer experiences to our clients. If you're passionate about customer service, technology, and education, we want to hear from you!

About arenaflex

arenaflex is a global leader in EdTech, dedicated to providing dynamic, data-informed experiences to the education community. Our mission is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners. With a diverse and inclusive workforce, we're committed to fostering a culture of innovation, collaboration, and excellence.

About Student Success

Student Success is a division of arenaflex that specializes in providing virtualized support and technology-enabled solutions to progressive institutions. Our platform offers comprehensive Student Lifecycle Management services, including IT Help Desk and enrollment management, to improve student engagement and accelerate learning. We're passionate about helping institutions deliver services efficiently and sustainably, so they can focus on what matters most – their students.

Job Summary

As a Live Chat Customer Service Advisor, you'll be responsible for resolving end-user inquiries through multiple technologies, including chat and web-based inquiries. You'll provide complete and accurate information to customers, handle and resolve situations in a timely and effective manner, and assist management with special projects. If you're a customer service professional with a passion for technology and education, we want to hear from you!

Key Responsibilities

* Resolve end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries

• Provide complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently
• Handle and resolve situations with customers in a timely and effective manner
• Assist management with special projects relating to customer service
• Respond to all inbound chats and assist management for the entire shift, with exception of assigned break times
• Handle multiple job tasks at one time and escalate issues in a timely manner

Requirements

* Willing to accept a temporary assignment

• Must have a minimum of 3 months live chat experience
• Ability to pass a typing speed test and type 50 WPM
• At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent
• Ability to sit and work at a desk and on the computer for extended periods of time
• Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift
• Ability to take inbound (voice) phone calls in a conversation-heavy environment
• Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
• High School diploma or GED
• Must be at least 18 years old
• Ability to work a variable schedule, including evenings and weekends, based on call center needs
• Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
• Must reside within an approved state*

* Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + Mobile Broadband is not supported (satellite, wireless/cellular hotspot service, and point to point internet service) + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection (wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges)

Benefits

As a Live Chat Customer Service Advisor at arenaflex, you'll enjoy a competitive salary, flexible work arrangements, and opportunities for career growth and development. We're committed to providing a supportive and inclusive work environment that fosters collaboration, innovation, and excellence.

How to Apply

If you're a motivated and customer-focused professional with a passion for technology and education, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusion, respect, and diversity, and we're proud to be an employer of choice for talented professionals from all backgrounds.

Note

*arenaflex is the replacement company name for 'Anthology' and 'Student Success' in the original job description.* Apply for this job