Experienced Customer Service Representative - Port Hueneme

Join arenaflex in Providing Exceptional Service to Military Families

At arenaflex, we're dedicated to serving those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. Our team of professionals is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. As an employee-owner at arenaflex, you'll have the opportunity to develop personally and professionally, with unparalleled levels of empathy and understanding for our residents and one another.

Our Culture: Camaraderie, Collaboration, and a Commitment to Excellence

arenaflex is built on a foundation of camaraderie and collaboration. We put people first, honoring one another's diverse experiences, ideas, and contributions to our shared success. Our employee-owners are proactive, solution-oriented, and dedicated to delivering outstanding results. We strive to bring out the best in each other, and in doing so, positively impact the lives of military families.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional service to all prospective and current residents within a multi-family residential community. Your role will include answering phones, taking and following up on service requests, and ensuring residents' needs are met. You'll be instrumental in the resident move-in process, showing new homes, completing new leases, and ensuring a seamless transition for our residents.

Key Responsibilities:

* Assist prospective residents with information regarding their lease, the community, and the move-in process

• Prepare lease documents for residents as part of the move-in process (pets, allotments, etc.)
• Respond to and manage resident complaints and/or service issues, coordinating with appropriate staff to address and resolve resident concerns
• Support residents during the move-out process, including notice to vacate and resident transfers
• Manage resident lease process, including finalizing leases with residents and providing information regarding the community and resident services
• Perform post-turn unit inspections and complete move-in inventory inspections with new residents
• Follow up with residents who have requested work-orders/services or expressed issues/concerns with the community
• Responsible for lease renewal notification and timely resident notice to renew or vacate
• Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner
• Responsible for resident follow up to ensure services rendered have been completed according to arenaflex standards and meet resident's satisfaction
• Promote positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction
• Participate in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents
• Perform other general office duties (i.e. phones, filing, special projects and assignments as needed)
• Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems)
• Compose and distribute correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.)
• May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to arenaflex's quality standards
• Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events
• Comply with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and arenaflex Standard Operating Procedures and Policies
• Operate a company or personal vehicle to travel to various locations for work purposes

What You Need for Success:

* 6 months+ of residential property management or customer service role preferred

• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan)
• Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved
• Must possess a positive and professional demeanor in all interactions, under all circumstances
• Must possess a valid driver's license. Ability to operate a company or personal vehicle or electrical cart
• Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required

What We Provide You:

At arenaflex, we take into consideration everything from career development to family matters, and health & wellness. We're committed to offering our team members a wide range of benefits, including:

• Medical/Dental/Vision Insurance*

* Life and AD&D Insurance

• 401k Retirement Plan w/company match
• Employee Stock Ownership plan
• Incentive Bonus Program
• 10 Paid Holidays per year
• 40 hours Paid Sick Leave per year**

* 80 hours Paid Vacation per year** * Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

• *Vacation and sick time are based on the employee's hire date.

Pay Range:

$19.00 - $23.00 hourly

Join Our Team:

If you're passionate about delivering exceptional service and committed to making a positive impact on the lives of military families, we want to hear from you! Apply now to become an employee-owner at arenaflex and take the first step towards a rewarding career with unparalleled opportunities for growth and development. Apply for this job