Experienced Customer Service Scheduler – Delivering Exceptional Client Experiences at arenaflex
At arenaflex, we're dedicated to providing top-notch customer service that sets the standard for excellence in our industry. As a Customer Service Scheduler, you'll play a vital role in ensuring our clients receive seamless, efficient, and personalized support every step of the way. If you're passionate about delivering exceptional client experiences, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower our clients to achieve their goals. With a commitment to excellence, we strive to create a work environment that fosters collaboration, creativity, and growth. Our team is comprised of talented professionals who share a passion for delivering exceptional results and making a positive impact.
Key Responsibilities
As a Customer Service Scheduler at arenaflex, you'll be responsible for providing exceptional customer service, handling client inquiries, and ensuring seamless scheduling processes. Your key responsibilities will include:
Client Care
+ Professionally answer telephone incoming calls with a welcoming greeting and listen attentively to caller's needs + Accurately document client's estimate/order number and the reason for calling in the CRM along with all relevant notes + Ensure customer inquiries regarding product and logistics-related issues are handled in a timely and efficient manner + Review installer reports and reconcile discrepancies daily as needed + Accurately analyze and coordinate product-related solutions to meet customer's project needs by conferring with supervisor to ensure any associated costs are properly charged + Troubleshoot issues and provide solutions related to product and/or processes + Prioritize inquiries based on level of urgency, identifying matters that require an immediate response + Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution + Proactively collaborate with other team members to identify and implement process improvement strategies and tactics + Work well within a team, always seeking to find understanding and work through challenges + Participate in quality assurance processes/programs/initiatives as requested + Demonstrate effective and very professional handling of tough calls/ upset or difficult customers + Review and troubleshoot sales orders + Analyze quotes and measurements provided by Sales and Technicians for accuracy + Deliver complete, informative and accurate estimates as requested by the Commercial and Residential sales teams + Communicate with internal departments to clarify project scope and job details to ensure proper delivery of quoted project + Master product specifications and applications, quoting, order processing, installation process and related field issues
Scheduling
+ Contact clients to efficiently schedule installation appointments + Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate + Follow up and interact with customers and installation teams + Proficiently navigate a Windows-based & Web-based system to optimize current & future schedules
Qualifications
To succeed in this role, you'll need:
Essential Qualifications
+ High school diploma + 3-5 years of customer support experience or experience as Client Service Representative + Strong phone contact handling skills and active listening + Customer Orientation and ability to adapt/respond to different types of characters + Excellent written, verbal, interpersonal and communication skills + Strong computer skills including MS Office applications (Outlook, Word, Excel and PowerPoint) + Ability to multi-task, prioritize, and manage time effectively + Strong work ethic and capacity to handle high work volume in a teamwork environment
Preferred Qualifications
+ Experience with CRM software and scheduling systems + Knowledge of product specifications and applications + Ability to work in a fast-paced, dynamic environment + Strong problem-solving and analytical skills + Ability to work effectively in a team environment
What We Offer
As a valued member of our team, you'll enjoy:
Competitive Compensation and Benefits Package
+ Competitive salary and benefits package + Opportunities for career growth and professional development + Recognition and rewards for outstanding performance
Collaborative Work Environment
+ Collaborative and dynamic work environment + Opportunities to work with a talented team of professionals + Flexible work arrangements and work-life balance
Professional Development
+ Opportunities for training and professional development + Access to industry-leading tools and technologies + Mentorship and coaching from experienced professionals
How to Apply
If you're passionate about delivering exceptional client experiences and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees. Apply for this job