Experienced Customer Care Specialist – Remote Work Opportunity with arenaflex

At arenaflex, we're committed to delivering exceptional customer service, environmental sustainability, and diversity, equity, and inclusion. As a Customer Care Specialist, you'll play a vital role in ensuring that our customers feel heard and that their concerns are proactively addressed. If you're a self-motivated and disciplined individual with a passion for customer service, we encourage you to apply for this unique opportunity to join our team as a remote Customer Care Specialist.

About arenaflex

arenaflex is a leading energy company serving six states, including Utah. We're dedicated to providing reliable and affordable energy solutions to our customers while promoting environmental sustainability and community development. Our commitment to customer service excellence is reflected in our culture, which values empathy, transparency, and proactive problem-solving.

Job Summary

As a Customer Care Specialist, you'll be responsible for resolving incoming customer inquiries, which may include reporting power outages, addressing billing questions, processing service requests, and setting up payment arrangements. You'll utilize various policies, procedures, systems, and programs to assist residential and business customers across our service area. Your role is crucial in ensuring that customers feel heard and that their concerns are proactively addressed.

Responsibilities

• Resolve incoming customer inquiries regarding power outages, billing questions, and service requests.

• Utilize policies and procedures to place service and emergency orders for customers.
• Assist customers with payment arrangements and other service-related inquiries.
• Perform research and follow up on customer accounts to ensure satisfaction.
• Participate in required training sessions, both remote and onsite, as needed.
• Maintain confidentiality and privacy of customer information during interactions.

Key Qualifications

• High School Diploma or GED Certificate; or equivalent combination of education and work experience.

• A minimum of two years non-sales customer service experience or two years of non-sales call center experience.
• Basic proficiency with Microsoft Outlook.
• Effective problem-solving and decision-making skills.
• Strong communication and analytical skills to handle escalated customer situations.
• Proficient use of computers and ability to perform basic math calculations.
• Ability to type a minimum of 30 WPM.
• Flexibility to work shifts within operating hours of 7am-9pm M-F and 8am-7pm Saturday.

Nice-to-Haves

• Experience in a remote work environment.

• Bilingual in Spanish, as there is a premium pay available for Spanish speakers.

Benefits

• Health care coverage

• Retirement savings plan with 401k matching
• Paid time off
• Tuition assistance
• Paid short-term and long-term disability
• Paid bereavement leave
• Ongoing career development and education reimbursement
• Competitive pay with consistent raises every 6 months.

Work Environment and Culture

As a remote Customer Care Specialist, you'll have the flexibility to work from your home office while focusing on delivering exceptional customer service. You'll need to maintain a designated workspace that is free from distractions and hazards, ensuring confidentiality and privacy for customer interactions. arenaflex values thorough training and ongoing career development, providing you with the tools and resources needed to succeed in your role.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. As a Customer Care Specialist, you'll have opportunities to advance your career through training and education reimbursement programs. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace that is inclusive and respectful of all employees.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this unique opportunity to join our team as a remote Customer Care Specialist. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!

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