Experienced Fleet Customer Service Representative – Transportation Operations and Logistics

At arenaflex, we're not just a retail company; we're a company that values the unique strengths and perspectives that each individual brings. Our mission is to Serve Others, and we're proud to provide a wide range of career opportunities in our many convenient Store locations, Distribution Centers, Store Support Center, or with our Private Fleet Team. If you're looking to launch a new career or take your existing skills to the next level, we invite you to join the arenaflex Journey and see how your career can thrive.

About arenaflex

arenaflex Corporation has been delivering value to shoppers for more than 80 years. We help shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares, and seasonal items at everyday low prices in convenient neighborhood locations. Our commitment to serving others is at the heart of everything we do, and we're proud to be a company that values the unique strengths and perspectives that each individual brings.

Job Summary

We're seeking an experienced Fleet Customer Service Representative to join our Private Fleet Team. As a key member of our transportation operations team, you'll be responsible for planning and assigning outbound, vendor backhaul, and OVD loads, as well as resolving load issues involving bust outs, over weights, and/or paperwork issues. You'll also be responsible for reporting on time load pick up, store delivery, BOL pick up, tractor utilization, vendor backhaul pickup and delivery, and answering telephone calls from drivers, vendors, DCs, SSC, and other external sources.

Key Responsibilities

* Plan and assign outbound, vendor backhaul, and OVD loads

• Plan and assign rolltainer sweeps and dunnage consolidations
• Reporting Function:

+ Report on time load pick up + Report on time store delivery + Report BOL pick up + Report on tractor utilization + Report on vendor backhaul pickup and delivery

• Answer and process driver load messages through satellite communications and plan swaps
• Resolve load issues involving bust outs, over weights, and/or paperwork issues
• Answer telephone calls from drivers, vendors, DCs, SSC, and other external sources
• Work with drivers to ensure they understand the delivery documentation, call stores when the delivery is late, monitor load dispatch assignments, and review load optimizing

Qualifications

* Proficient communication (written and verbal), listening, and interpersonal problem-solving skills

• Knowledge of dedicated transportation operations
• High attention to detail, strong planning, and organization skills
• Understands driver logs and hours of service
• Proficient in usage of transportation optimization software to perform routing, tendering, scheduling, and shipment tracking
• Ability to function in a high-stress environment
• Must know MS Office software

Experience and Education

* Distribution experience preferred

• Quality check or audit experience preferred
• Warehouse management system applications experience preferred
• Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, or logistics company required
• One to two years customer service experience preferred
• One to two years onsite driver dispatch experience preferred
• One year Driver Dispatch Management System (satellite dispatch systems) experience (McLeod, TMW, Telogis, Dispatch Tracks, AS400)

Working Conditions

* This is a full-time position that requires working in a fast-paced environment with multiple priorities and deadlines

• Must be able to work independently and as part of a team
• Must be able to communicate effectively with drivers, vendors, and other external sources
• Must be able to work in a high-stress environment and maintain a positive attitude

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for professional growth and development in a dynamic and fast-paced environment
• Competitive salary and benefits package
• Recognition and rewards for outstanding performance

Work Environment and Company Culture

* arenaflex is a company that values diversity, equity, and inclusion

• We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan
• We're proud to be an equal opportunity employer and welcome applications from diverse candidates

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Comprehensive training program to help you develop your skills and advance your career
• Opportunities for professional growth and development in a dynamic and fast-paced environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan

How to Apply

If you're a motivated and experienced professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. Apply for this job