Experienced Customer Service Representative – Aerospace Industry Expert

At arenaflex, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Customer Service Representative to join our team of Aerospace professionals. As a critical part of our day-to-day business operations, the Customer Service Representative plays a vital role in maintaining positive relations with our customers through all points of the sales cycle.

About arenaflex

arenaflex is a leading provider of innovative solutions in the Aerospace industry. We're a team of passionate professionals who are dedicated to making a difference in the world. Our company culture is built on the principles of collaboration, mutual respect, and open communication. We believe that by working together, we can achieve great things and make a lasting impact on our customers and the industry as a whole.

Responsibilities

As a Customer Service Representative at arenaflex, you will be responsible for:

• Daily communication with customers regarding orders, schedule changes, and overall status through the production cycle
• Management of designated customers' orders and dynamic schedules through customer-enabled portals
• Detailed order review and order entry into arenaflex ERP system
• Maintenance of customer-specific records in arenaflex ERP system
• Liaising with cross-functional teams such as production, planning, sales, and accounting to ensure customer requests are handled appropriately
• Resolving production scheduling, shipping, or invoicing problems
• Administration of customer product returns, determining validity of warranty claims, and working with customers on repair quotes if necessary
• Maintaining voice of customer reporting, including customer scorecards, and resolution of claims if necessary
• Recognition of add-on business opportunities

Requirements

To be successful in this role, you will need:

• A Bachelor's degree (preferred)
• 3-5 years of experience in customer service (preferably in the Aerospace or other high-tech manufacturing industries)
• Excellent computer skills, including Microsoft Office applications, and any experience with Oracle-based products is a plus
• Strong communication and interpersonal skills are a must
• A strong understanding of supply chain processes, MRP/ERP systems (e.g., SAP, Oracle), and program lifecycle requirements
• A proven track record of managing high-value accounts and working across departments to meet delivery, cost, and quality targets

Preferred Qualifications

If you have experience in Planning or Buying and enjoy interacting with customers, influencing supply chain outcomes, and having a seat at the table in program execution, this role gives you that opportunity. You will also have the chance to:

• Support contract execution with insights into capacity, inventory levels, and purchasing constraints
• Ensure full compliance with ITAR, EAR, DFARS, and program-specific requirements; support internal audits and regulatory reviews
• Analyze order trends, delivery performance, and customer satisfaction data to drive service improvements and support operational planning

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you will have the opportunity to:

• Work with a talented team of professionals who are passionate about making a difference in the Aerospace industry
• Develop your skills and knowledge in customer service, supply chain management, and program execution
• Take on new challenges and responsibilities as you grow in your career
• Participate in training and development programs to enhance your skills and stay up-to-date with industry trends

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We believe in creating a workplace that is welcoming and supportive of all employees, regardless of their background, culture, or identity. Our company culture is built on the principles of collaboration, mutual respect, and open communication. We believe that by working together, we can achieve great things and make a lasting impact on our customers and the industry as a whole.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• A salary that reflects your experience and qualifications
• A comprehensive benefits package, including health insurance, retirement savings, and paid time off
• Opportunities for professional development and growth
• A dynamic and inclusive work environment that values diversity, equity, and inclusion

How to Apply

If you're a motivated and customer-focused individual who is passionate about making a difference in the Aerospace industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex recruitment email]. We can't wait to hear from you!

Note:

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job