Experienced Customer Service Specialist – Retail Store Operations
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As an Experienced Customer Service Specialist, you'll play a vital role in driving sales growth, building strong relationships with wholesale and retail customers, and ensuring maximum client satisfaction. If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions that inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative products make the places and spaces in our world brighter and stronger. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow, learn, and thrive.
Job Summary
As an Experienced Customer Service Specialist, you'll be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and achieving sales goals. You'll work closely with our team to determine customer needs, answer questions about our products, and recommend the right solutions. You'll also be responsible for maintaining the high quality and visual standards of our products and store.
Key Responsibilities
* Provide exceptional customer service, ensuring high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Essential Qualifications
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and meet sales goals
- Strong product knowledge and ability to recommend products to customers
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to maintain accurate records and files
- Strong customer service skills and ability to build strong relationships with customers
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
- On-the-job training and coaching
- Sales training and development programs
- Leadership development programs
- Opportunities for advancement and career growth
- Access to industry-leading products and technologies
- Collaborative and supportive work environment
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that's committed to delivering exceptional customer experiences. We're passionate about creating a workplace that's inclusive, supportive, and empowering, where our employees can grow, learn, and thrive. Our company culture is built on the following values:
- Customer focus
- Innovation and creativity
- Collaboration and teamwork
- Integrity and ethics
- Respect and inclusivity
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Competitive hourly wage
- Opportunities for advancement and career growth
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to industry-leading products and technologies
- Collaborative and supportive work environment
How to Apply
If you're a customer-focused individual with excellent communication skills and a passion for delivering outstanding service, we want to hear from you! To apply, please visit our website at [arenaflex.com/careers](http://arenaflex.com/careers) and search for the Experienced Customer Service Specialist – Retail Store Operations role. You can also email your resume and cover letter to [[email protected]](mailto:[email protected]).
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow, learn, and thrive.
Note
arenaflex is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. Apply for this job