Experienced Customer Service Specialist - Evening Shift at arenaflex

At arenaflex, we pride ourselves on being a leading provider of innovative security and facility services across North America. Our mission is to create a culture that positively impacts the communities and customers we serve, and we're looking for talented individuals to join our team as Customer Service Specialists. If you're passionate about delivering exceptional customer experiences and working in a dynamic, welcoming, and collaborative environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a forward-thinking organization that values its employees and strives to create a work environment that fosters growth, learning, and innovation. Our comprehensive benefits package is designed to support the well-being of our team members, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, and more. We're committed to providing a safe and inclusive workplace where everyone feels valued and empowered to succeed.

Job Summary

We're seeking a highly skilled Customer Service Specialist to join our Service Assurance Center (SAC) team in Richardson, TX. As a key member of our team, you'll be responsible for handling a high volume of both inbound and outbound calls, ensuring timely and accurate communication with our customers and internal stakeholders. This is a full-time, in-office role that requires weekends and may involve working on holidays if they fall on your regularly scheduled workdays.

Responsibilities

As a Customer Service Specialist, you'll be responsible for:

• Identifying scheduled shifts where an employee has failed to log in/out and adjusting schedules to reflect actual service hours of employees in real-time
• Creating attendance exception records based on changes to schedules where appropriate
• Monitoring safety check calls and responding to emergency situations by contacting appropriate personnel and documenting with incident reports
• Notifying account managers through calls and call notes on anything that needs to be corrected with their accounts, employees, or site schedules
• Handling local office calls during normal office hours and transferring calls to appropriate personnel
• Receiving after-hours call forwarding from all arenaflex offices and taking appropriate action

Qualifications

To be successful in this role, you'll need:

• A high school diploma or equivalent
• A minimum of 1 year of consecutive and verifiable work experience in the customer service field
• Basic proficiency with Excel, Outlook, and Microsoft Teams
• Excellent customer service phone etiquette skills
• The ability to navigate a web-based system while assisting callers
• Strong teamwork and problem-solving skills
• The ability to work in a fast-paced environment and multi-task with accuracy

Preferred Qualifications

While not required, prior high-volume call center experience with both inbound and outbound calls is highly desirable.

Benefits

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Work Environment and Culture

Our Service Assurance Center is a dynamic and collaborative environment where teamwork and communication are essential. As a Customer Service Specialist, you'll work closely with our account managers, site managers, and other stakeholders to ensure seamless communication and exceptional customer experiences. We're committed to creating a safe and inclusive workplace where everyone feels valued and empowered to succeed.

Schedule and Training

The schedule for this role is as follows:

• Evening shift (2:30pm - 11:00 pm, with a 30-minute unpaid meal break)
• Overnight shift (11:00pm - 6:30 am, with a 30-minute unpaid meal break)

Training will be provided for the first 2 weeks, Monday-Friday from 6:30am - 3:00pm.

Compensation

The hourly rate for this role is $17.00, with tiered retention/performance bonus eligibility.

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic, welcoming, and collaborative environment, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law. If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit [insert website URL]. Apply for this job