Experienced Full Stack Customer Service Manager – Nuclear Power Generation

At arenaflex, we're committed to revolutionizing the way we deliver exceptional customer experiences in the nuclear power generation industry. As a Customer Service Manager in our Northeast Nuclear region, you'll play a pivotal role in shaping the future of our services organization. We're not just looking for someone to manage customer relationships; we're seeking a leader who embodies our values of safety, quality, and innovation.

About arenaflex

arenaflex is a leading provider of services and solutions for the nuclear power generation industry. We're a company that thrives on change, adapting to the ever-evolving landscape of our industry. Our success is built on the strength of our diverse team, and we're committed to creating an inclusive environment where every individual can contribute to our mission.

Job Summary

As a Customer Service Manager in our Northeast Nuclear region, you'll be responsible for delivering safe, quality, on-time, and profitable core outage services and upgrades on GE's nuclear installed base of steam turbines, generators, and balance-of-plant components, as well as on Other OEM equipment. You'll be the single point of contact for our nuclear customers, providing technical and commercial support, and driving excellence across EHS, Quality, Schedule, Productivity, and Cost at customer sites.

Key Responsibilities

* Establish yourself as a single point of contact by demonstrating personal ownership and accountability, leadership experience, technical aptitude, professional communications, financial acumen, and situational ownership.

• Be an uncompromising advocate for the importance of thinking and working with Safety and Quality.
• Meaningfully engage and incorporate Lean principles to continuously improve safety, quality, productivity, and profitability.
• Be responsible for your customer portfolio financial deliverables - P&L (Profit & Loss) and growth.
• Establish and maintain multiple customer contacts to provide on-going emergent and strategic support – both technical and commercial - to your portfolio of customers.
• Interface with and coordinate the efforts of various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs to achieve identified deliverables.
• Oversee both planned and emergent outages, Scope Change Authorizations (SCA), and Job Cost Estimator (JCE) proposals for assigned customers.
• Negotiate applicable contracts and concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to arenaflex.
• Drive excellence across EHS, Quality, Schedule, Productivity, and Cost at customer sites.
• Exemplify creative problem-solving to result in mutual customer and company benefit.
• Be an effective People-Leader for matrixed reports; provide mentoring and contribute to pipeline development.

Essential Qualifications

* Bachelor’s Degree from an accredited University or College OR a High School Diploma / GED with a minimum of 6 years of experience in a customer-facing role OR an associate's degree and a minimum of 4 years of experience in a customer-facing role.

• At least 3 additional years of experience in a customer-facing role in the power generation industry.
• Willingness and ability to travel 50% to 70% of the time to customer sites in the Northeast US, often with little notice in order to maintain site physical presence and interaction with customer team during outages as well as during non-outage time.
• Willingness and ability to respond to customer issues regardless of day and time.
• The ability to obtain and maintain unescorted access at a nuclear facility.

Preferred Qualifications

* Bachelor’s Degree in STEM (Science, Technology, Engineering, Math) preferred.

• Field Engineer or comparable experience in turbine and generator maintenance and/or installation.
• Knowledge & experience within the nuclear power environment / nuclear plant operations.
• Knowledge of steam turbine and generator design, operations, and maintenance.
• Experience planning and successfully executing outages.
• Strong background with Contracts and Service Agreements.
• Strong quality background with Lean and/or Black Belt certification.
• Strong leadership, financial, and commercial skills including familiarity with / ability to quickly learn P6, RPDM, MSOffice, Excel, and other software packages.
• Team leader in a changing and matrixed environment.
• Demonstrated strong communication & organizational skills.
• Experience establishing credibility; developing and maintaining relationships with challenging internal and external customers.

Skills and Competencies

* Strong technical knowledge of steam turbines, generators, and balance-of-plant components.

• Excellent communication and interpersonal skills.
• Ability to work effectively in a matrixed environment.
• Strong problem-solving and analytical skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Strong leadership and influencing skills.
• Ability to work in a fast-paced environment with changing priorities.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge.

• Opportunities for career growth and advancement within the company.
• Collaborative and dynamic work environment.
• Competitive compensation and benefits package.
• Recognition and rewards for outstanding performance.

Work Environment and Company Culture

* arenaflex is committed to creating a diverse and inclusive work environment.

• We value innovation, creativity, and continuous improvement.
• Our company culture is built on the principles of safety, quality, and customer satisfaction.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

Compensation, Perks, and Benefits

* Salary range: $155,000 to $175,000 per year.

• 15% performance bonus.
• Geographic differential of 110%, 120%, or 130% of salary in certain areas.
• Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.
• Relocation assistance provided.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and experienced professional looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! Apply for this job