Experienced Customer Care Specialist – Delivering Exceptional Service in a Dynamic Utility Company

At arenaflex, we're dedicated to providing our customers with the best possible service, and we're seeking a talented Customer Care Specialist to join our team in Salt Lake City, Utah. As a Customer Care Specialist, you'll play a vital role in promoting a customer-first culture and delivering outstanding results for our customers. If you're passionate about providing exceptional service, resolving customer issues, and working in a dynamic utility company, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading utility company serving 1.9 million customers across six states, including Oregon, Washington, California, Idaho, Wyoming, and Utah. We're committed to providing sustainable, affordable, and reliable energy to our customers, and we're dedicated to fostering a culture of customer service excellence, environmental sustainability, and diversity, equity, and inclusion. Our customer-first focus presents the opportunity for interaction with our customers one-on-one, making personalized and valued experiences for each customer.

Responsibilities

As a Customer Care Specialist, you'll be responsible for:

• Promoting a customer-first culture and delivering outstanding results for customers
• Providing customer care via telephone to existing and future customers, delivering services such as billing, credit and collections, service requests, energy efficiency, and customer account management
• Assisting customers via telephone in regard to service outages, restoration of electric services, and electric service billings
• Providing specialized advice in regard to regulatory billing requirements and company processes via extensive phone time and electronic means
• Resolving disconnects or account delinquency issues by discussing options available with the customer and agreeing to an appropriate plan
• Coordinating customer's requests, when necessary, with the appropriate company department
• Preparing written communication with the use of templates
• Communicating with field personnel via phone or electronic means to process customer work orders
• Demonstrating adherence to identified PCCC performance measures as outlined in the Customer Contact Center Guidelines
• Navigating through multiple computer software programs to address account information specific to customer inquiries
• Ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction

Requirements

To be successful in this role, you'll need:

• Perfect attendance during the first 3 months of employment to participate in training
• A High School Diploma or GED Certificate; or the equivalent combination of education and work experience
• A minimum of two years non-sales customer service experience where one-on-one problem resolution was demonstrated, and/or two years of non-sales call center experience
• Ability to gather necessary information from internal and external customers, determine appropriate course of action, and provide information to customers
• Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes
• Active listening, conflict resolution, and problem-solving skills
• Proficient with the use of personal computers to access and input relevant information on customer accounts
• Ability to perform basic math calculations
• Ability to type a minimum of 30 WPM
• Knowledge of general Company policies and procedures as well as those specific to billing, credit/collections, service, and account management is preferred
• Ability to work scheduled shifts and meet attendance requirements
• Successfully complete background check and drug screen

Nice-to-haves

* Bilingual in English and Spanish is preferred, as it offers an additional $1.00/hour following training

Benefits

As a valued member of our team, you'll enjoy:

• Comprehensive paid training program
• Excellent benefits, including:

+ Health care + Retirement + Paid time off + Tuition assistance + Paid short-term and long-term disability + Paid bereavement leave

• Full and part-time shifts available
• Performance-based voluntary work-from-home programs

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Care Specialist, you'll have opportunities to:

• Develop your skills and knowledge through comprehensive training and development programs
• Take on new challenges and responsibilities as you grow in your role
• Collaborate with cross-functional teams to drive business results and improve customer satisfaction
• Participate in performance-based recognition and reward programs

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We're committed to fostering a culture of customer service excellence, environmental sustainability, and social responsibility. As a Customer Care Specialist, you'll be part of a team that's passionate about delivering exceptional service and making a positive impact on our customers and communities.

Compensation and Perks

We offer a competitive compensation package, including a $200 sign-on bonus. In addition to your base salary, you'll also enjoy:

• Overtime pay for hours worked beyond scheduled shifts
• Bonus opportunities based on individual and team performance
• Comprehensive benefits package, including health care, retirement, and paid time off
• Tuition assistance and education reimbursement programs
• Paid short-term and long-term disability
• Paid bereavement leave

How to Apply

If you're passionate about delivering exceptional customer service and working in a dynamic utility company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job