Experienced Customer Service Executive – Global Airline Industry

At arenaflex, we invite you to elevate every single journey. Do you want to work for this purpose? We are looking for our next Customer Service Executive for our Customer Care area in Miami, who will be responsible for managing customer complaints filed through our internal channels or with advocacy entities and channels, keeping all teams informed of any market updates and liaising closely with the legal team, local entities, and related areas with customer contact.

About arenaflex

arenaflex is a leading global airline that operates in multiple markets, providing unparalleled customer experiences. Our mission is to elevate every single journey, and we're looking for talented individuals who share our passion for delivering exceptional service. With a strong presence in Miami, we offer a dynamic and multicultural work environment that fosters growth, innovation, and collaboration.

Key Responsibilities

As a Customer Service Executive at arenaflex, you will be responsible for:

• Managing, analyzing, and resolving pre-flight, in-flight, and post-flight claims and requests of different kinds, using different tools provided by the company.
• Contacting customers and consumer defense channel entities in the different markets using existing platforms (telephone, email, chats, WhatsApp, defense channel portals, among others).
• Controlling and following up on the cases under your care, complying with the expected quality standards.
• Complying with what is described in PIC (Information and Knowledge Portal), LAE files, CICUS, MSP, CUS intranet, reinforcement emails, among others.
• Promoting feedback to the different areas in which the failures are detected, after the analysis of the cases and continuous improvement.

Essential Qualifications

To be our next Customer Service Executive, you will need:

• A Bachelor's or Associate Degree in Administration, Logistics, Tourism, or a related field.
• At least 2 years of previous experience in Customer Service is required.
• Proficiency in MS Office and Google Suite tools.
• Fluency in English and Spanish is required.
• Advanced knowledge of SABRE is required.
• Strong customer orientation, communication, and teamwork skills.
• Availability to occasionally work outside of regular hours.
• The candidate must be authorized to work in the United States.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced, dynamic environment.
• Knowledge of airline operations and customer service standards.
• Familiarity with customer relationship management (CRM) software.
• Certification in customer service or a related field.

Skills and Competencies

To succeed in this role, you will need:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a team environment and collaborate with cross-functional teams.
• Proficiency in multiple software applications, including MS Office and Google Suite.
• Ability to adapt to changing priorities and deadlines.
• Strong customer service skills, with a focus on resolving customer complaints and issues.

Career Growth Opportunities and Learning Benefits

At arenaflex, we offer a range of career growth opportunities and learning benefits, including:

• Professional development programs and training sessions.
• Mentorship and coaching from experienced colleagues.
• Opportunities for advancement and career progression.
• Access to industry-leading technology and tools.
• Collaborative and dynamic work environment.

Work Environment and Company Culture

As a Customer Service Executive at arenaflex, you will be part of a global and multicultural industry, with a diverse and dynamic work environment. You will have the opportunity to:

• Work in a fast-paced, dynamic environment with constant changes and challenges.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Develop your skills and knowledge through professional development programs and training sessions.
• Enjoy a range of benefits, including medical benefits, 401k retirement plan, vacation days, personal days, travel benefits, and sick leave.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Medical benefits.
• 401k retirement plan.
• Vacation days.
• Personal days.
• Travel benefits.
• Sick leave.
• Wellness Program that includes a Discount Club with different suppliers, with special prices for arenaflex employees on various products and services in different parts of the world.

Work Location and Contract Type

As a Customer Service Executive at arenaflex, you will be based in Miami, FL, and will work in a remote environment. The contract type is indefinite, full-time.

How to Apply

If you're ready to join our team and elevate every single journey, apply now! We're looking for talented individuals who share our passion for delivering exceptional customer service. Don't miss this opportunity to join a global and multicultural industry and develop your skills and knowledge in a dynamic and collaborative work environment. Apply Job! Apply for this job