Experienced Loss Prevention Customer Service Associate ll – Frontline Security and Customer Experience
At arenaflex, we're not just a leading off-price retailer – we're a vibrant community of innovators, thinkers, and problem-solvers. Our team is passionate about creating an exceptional shopping experience for our customers, and we're committed to fostering a culture of growth, collaboration, and inclusivity. Whether you're working in our global Home Offices, Distribution Centers, or Retail Stores, you'll find endless opportunities to learn, thrive, and make a lasting impact.
Join Our Arenaflex Family
As a Fortune 100 company, we're proud to offer a dynamic and supportive work environment that values diversity, equity, and inclusion. Our open door policy and supportive team members will help you grow both personally and professionally. With a wide range of career paths and opportunities for advancement, you'll have the chance to explore new challenges and develop your skills in a fast-paced and ever-changing retail landscape.
Opportunity: Contribute to the Growth of Your Career
As an LP Customer Service Associate ll, you'll play a critical role in supporting our District Loss Prevention Manager and Store Management by executing core responsibilities focused on preventing potential loss and dishonesty. You'll also be responsible for maintaining a positive customer shopping experience in the store and fostering strong partnerships with store teams and loss prevention. Your sound judgment and decision-making skills will ensure the safety of yourself, others, and the protection of our Company brand.
Key Responsibilities:
* Maintain a proper and professional stance in the designated area at the front of the store
- Act as a visual deterrent to prevent potential loss/dishonesty
- Review and understand the Store Emergency Response Guide
- Wear a complete Company-approved uniform, including a Body Worn Camera
- Greet customers appropriately, demonstrating courtesy and respect
- Establish and maintain a position at the front of the store or in a department
- Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
- Observe and report any suspicious behavior or critical incidents to LP or store management
- Perform a closing safety sweep of the store with a member of management
- Adhere to all Company Policy and Procedure
- Document required incidents in AIIM Case Management
- Perform other duties as assigned
Who We're Looking For:
* Strong verbal and written communication skills
- Sound decision-making skills
- Ability to take initiative and perform well independently
- Prioritizes/organizes workload and manages time effectively
- Able to stand for long periods of time
- 0-2 years retail or security experience
Benefits and Perks:
* Competitive salary and benefits package
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
- 401(k) match
- Medical/dental/vision
- HSA
- Health care FSA
- Life insurance
- Short/long term disability
- Paid parental leave
- Paid holidays/vacation/sick
- Auto/home insurance discounts
- Scholarship program
- Adoption assistance
Arenaflex Culture and Values:
* We're committed to creating a culture of growth, collaboration, and inclusivity
- We value diversity, equity, and inclusion in all aspects of our business
- We prioritize our customers' shopping experience and strive to exceed their expectations
- We're passionate about innovation and continuous improvement
- We're dedicated to fostering a supportive and inclusive work environment
Equal Employment Opportunity:
Arenaflex considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. Arenaflex also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with Arrest or Conviction Records:
Arenaflex considers all applicants for employment, including those with arrest or conviction records.
Location:
USA HomeGoods Store 1138 Homestead FL 915 N. Homestead Blvd
Starting Pay Range:
$13.30 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Ready to Join Our Arenaflex Family?
Apply now and take the first step towards a rewarding career with Arenaflex! Apply for this job