Experienced Customer Service/Sales Representative – Home Improvement Retailer

At arenaflex, we're not just building homes, we're building careers. As the world's largest home improvement specialty retailer, we're on a mission to provide the highest level of service, the broadest selection of products, and the most competitive prices. Our team of dedicated associates is the backbone of our success, and we're looking for talented individuals like you to join our ranks.

Job Summary:

As an Experienced Customer Service/Sales Representative at arenaflex, you'll be the face of our company, providing fast, friendly service to our customers and helping them build and improve their homes, businesses, and lives. You'll learn about our products, work with customers to assess their needs, and provide recommendations to sell entire projects. You'll also be responsible for maintaining the in-stock condition of assigned areas, ensuring a safe and clean shopping environment, and working cooperatively with your Department Supervisor and other associates.

Key Responsibilities:

* Provide fast, friendly service to customers, actively seeking out opportunities to assess their needs and provide assistance

• Learn about products using our tools and provide information to customers to sell entire projects
• Greet, qualify, recommend, and close every customer in your department, as well as handle basics in adjacent departments
• Maintain the in-stock condition of assigned areas, ensuring they are clean, shop-able, and safe
• Provide a safe working and shopping environment by following all safety policies & standards, completing specified safety training, and reporting hazards or unsafe conditions to the Manager on Duty
• Work cooperatively with your Department Supervisor and other associates in your department and other departments
• Participate in ongoing training and development to improve sales and customer service skills

Essential Qualifications:

* High school diploma or equivalent required; some college or vocational training preferred

• 1-2 years of customer service or sales experience in a retail environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and conflict resolution skills
• Ability to lift up to 25 pounds and stand for long periods of time
• Availability to work a variety of shifts, including weekends and holidays

Preferred Qualifications:

* Experience in the home improvement industry or a related field

• Knowledge of building materials, tools, and equipment
• Familiarity with point-of-sale systems and inventory management software
• Bilingual or multilingual skills
• Previous experience in a leadership or supervisory role

Skills and Competencies:

* Strong customer service skills, with the ability to build rapport and provide excellent service to customers

• Excellent communication and interpersonal skills, with the ability to work effectively with customers, associates, and management
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions
• Ability to lift up to 25 pounds and stand for long periods of time
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Ability to work independently and as part of a team, with a strong sense of accountability and responsibility

Career Growth Opportunities and Learning Benefits:

* Opportunities for advancement to leadership or supervisory roles

• Ongoing training and development to improve sales and customer service skills
• Access to arenaflex's comprehensive benefits package, including paid parental leave, 401(k) savings plan, and employee stock purchase program
• Discounts on cell phones, gyms, and other products and services
• Opportunities to participate in arenaflex's community outreach and volunteer programs

Work Environment and Company Culture:

* arenaflex is committed to providing a safe and inclusive work environment, with a focus on diversity, equity, and inclusion

• Our company culture values teamwork, innovation, and customer satisfaction, with a focus on building strong relationships with our customers and associates
• We offer a comprehensive benefits package, including paid parental leave, 401(k) savings plan, and employee stock purchase program
• arenaflex is an equal opportunity employer, committed to hiring and promoting individuals based on their skills, experience, and qualifications

Compensation, Perks, and Benefits:

* Starting pay may vary based on factors including, but not limited to, position offered and location

• Opportunities for advancement to leadership or supervisory roles
• Ongoing training and development to improve sales and customer service skills
• Access to arenaflex's comprehensive benefits package, including paid parental leave, 401(k) savings plan, and employee stock purchase program
• Discounts on cell phones, gyms, and other products and services
• Opportunities to participate in arenaflex's community outreach and volunteer programs

How to Apply:

If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. As part of the application process, you'll also be required to complete an online assessment, which will help us get to know you better and determine your fit for this role.

Online Assessment:

As part of the application process for this role, there will be an online assessment. The assessment usually takes about 17 minutes to complete, and you'll be directed to the assessment link immediately after submitting your application. Once you click on the link, you'll need to complete it within 72 hours after starting it. You may stop and restart the assessment as many times as you like within the 72-hour time frame. During the assessment, we'll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at arenaflex, including:

• Professional Experience
• Learning Potential
• Responsibility
• Customer Focus

If you have a disability and would like to request an accommodation related to the assessment, or you would like to obtain more information about the assessment, please don't hesitate to contact us.

Join the arenaflex Team:

At arenaflex, we're not just building homes, we're building careers. We're committed to providing a safe and inclusive work environment, with a focus on diversity, equity, and inclusion. If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Apply for this job