Experienced Customer Service Representative – Clinical Support (Remote, Nights & Weekends)

At arenaflex, we're committed to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to delivering high-quality healthcare solutions. Our team of passionate professionals is committed to making a positive impact on people's lives. We're proud to offer a supportive and inclusive work environment that fosters growth, learning, and collaboration.

Job Summary

We're seeking experienced customer service professionals to join our remote call center team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a timely and professional manner. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply.

Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Answering incoming calls in a professional, accurate, timely, and courteous manner
• Ascertain the nature of the call and record information in the Communication Log
• Look up member information using proprietary arenaflex systems and provide information to the caller
• Forward logs requiring further research to the appropriate department
• Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
• Utilize appropriate resources, including those online, to provide timely responses
• Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
• Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
• Document all calls appropriately
• Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
• Respond to requests for internal and external customers and/or clients, as required

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent required
• Minimum of one year of experience performing customer service duties; inbound call center experience preferred
• Basic computer skills
• Strong verbal communication skills

Core Competencies

As a Customer Service Representative, you'll need to demonstrate:

• Ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Mobility and Physical Requirements

This role requires:

• Primarily sedentary, able to sit for long periods of time
• Ability to speak, see, and hear other personnel and/or objects
• Ability to communicate both in oral and written form
• Ability to travel within the facility (not applicable for remote workers)
• Capable of using a telephone and computer keyboard
• Ability to lift up to 10 lbs

Environmental Conditions

As a remote worker, you'll be working from home in a designated work area with company-provided technology equipment. You'll need to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Starting pay at $15/hour with potential for $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that fosters growth, learning, and collaboration. We welcome applications from qualified individuals with disabilities or disabled veterans.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply. Please submit your application, including your resume and cover letter, to our online career center. We look forward to hearing from you!

Contact Information

If you have any questions or require accommodations during the application process, please contact our Human Resources Department at (800) 848-3555 x6702.

Disclaimer

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job