Experienced Customer Service Clerk – Amazon Account Operations Specialist

At arenaflex, we're on a mission to revolutionize the way we approach customer service and logistics. As a key player in our Operations team, you'll have the opportunity to make a real impact on our customers' experiences and help drive our business forward. If you're a detail-oriented, team-oriented individual with a passion for logistics and customer service, we want to hear from you!

About arenaflex

arenaflex is a leading staffing company dedicated to providing top-notch talent to our clients across various industries. With a strong presence in New Jersey, we're committed to building long-term relationships with our clients and candidates alike. Our team is passionate about delivering exceptional service and creating opportunities for growth and development.

Job Summary

We're seeking an experienced Customer Service Clerk to join our Amazon account operations team at our XNJ2 location. As a key member of our team, you'll be responsible for managing day-to-day trailer operations, scheduling activities, equipment tracking, and administrative support. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced logistics environment.

Essential Duties and Responsibilities

* Coordinate and manage trailer scheduling (ad hocs, cancellations, NCSL flips, VRID swaps)

• Open and close trailers in the SSP system to maintain accurate tracking
• Post finished outbound loads into Chime OB Chat and escalate underutilized or unsecured trailers
• Manage trailer pool and escalate trailers dwelling over 24 hours
• Maintain FIFO (First-In, First-Out) order for inbound trailers
• Support outbound load departure scheduling, including early departure coordination
• Identify and escalate dwelling trailers in YMS to supervisors and inbound managers
• Perform underutilized trailer audits using Excel, and report discrepancies
• Track equipment usage, create/follow up on equipment cases, and manage scanner returns
• Order and manage non-inventory supplies (load straps, seals, labels)

Required Qualifications

* High school diploma or GED required

• 1+ year of experience in logistics, customer service, or a related field preferred
• Strong organizational and multitasking abilities
• Proficient in Microsoft Excel and general office software
• Excellent written and verbal communication skills
• Ability to work independently and in a team-oriented environment
• Detail-oriented with a proactive approach to issue identification and resolution

Preferred Qualifications

* Experience working in a warehouse or logistics environment

• Familiarity with Amazon's operations and logistics processes
• Knowledge of trailer scheduling and management systems
• Certification in logistics or customer service (e.g. CLTD, CSCP)

Skills and Competencies

* Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment with tight deadlines
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office, particularly Excel
• Ability to lift up to 25 pounds and stand for long periods

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Clerk, you'll have the opportunity to:

• Develop your skills and knowledge in logistics and customer service
• Work with a talented team of professionals who are passionate about delivering exceptional service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and contribute to the growth and success of our team

Work Environment and Company Culture

* Warehouse and office setting

• May require walking the yard or facility floor to check trailers or equipment
• Fast-paced environment with tight deadlines and frequent communication
• Collaborative and supportive team environment
• Opportunities for growth and development

Compensation, Perks, and Benefits

* Competitive hourly rate: $18.65 - $19.65 per hour

• Health insurance
• Paid time off
• Overtime opportunities
• Weekends as needed

Schedule

* 8 hour shift

• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Work Location

* In-person work at our XNJ2 location If you're a motivated and detail-oriented individual with a passion for logistics and customer service, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding career in logistics and customer service. Apply for this job