Experienced Customer Development Manager – National Retail and Distributor Operations

At arenaflex, we're on a mission to revolutionize the way we understand and serve our customers. As a key member of our Customer Development team, you'll play a vital role in driving growth and innovation across our national retail and distributor operations. We're seeking an experienced and results-driven Customer Development Manager to join our team and help us achieve our ambitious goals.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to the beverage industry. With a rich history of delivering exceptional results and building strong relationships with our customers, we're committed to staying at the forefront of industry trends and best practices. Our team is passionate about what we do, and we're dedicated to creating a work environment that's collaborative, inclusive, and rewarding.

Job Summary

As a Customer Development Manager at arenaflex, you'll be responsible for leveraging insights and analytics to support our top national customer, Costco. This role requires a unique blend of analytical, problem-solving, and leadership skills, as well as a deep understanding of national chain sales, retail, and distributor operations. You'll work closely with external retail customers, key suppliers, and internal teams to deliver actionable recommendations and drive category growth.

Responsibilities

• Data Management and Analysis: Manage data sources to monitor the field execution of vendor programs & assortments, track category performance, and identify growth opportunities.

• Communication and Collaboration: Communicate complex and/or detailed information to multiple individuals/audiences with differing knowledge levels, and collaborate with external retail customers, key suppliers, and internal teams to deliver insights and recommendations.
• Analytic Best Practices: Stay informed of analytic best practices across the industry and provide effective information to deliver sales, margin, and market development goals.
• Data-Driven Decision Making: Analyze and report data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Performance Metrics and Goals: Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews.
• Reporting and Presentations: Create and deliver effective reports using POS data, Syndicated Data, and account-specific database information in presentation-ready formats.
• Supplier Performance Evaluation: Evaluate and make recommendations on supplier performance to enhance the company's inventory & fill rate objectives.
• Customer Insights and Growth: Understand and apply customer, consumer, and industry insights using market research data to deliver category growth.
• Client Satisfaction: Ensure superior client satisfaction by providing hands-on deep analytics and contributing to team problem-solving.
• Prioritization and Adaptability: Manage multiple priorities in a fast-paced environment and perform other job-related duties as assigned.

Requirements

• Education and Experience: Bachelor's Degree and experience within the CPG sector; Adult Beverage preferred; Costco experience a value add.

• Analytical and Problem-Solving Skills: Strong analytical, problem-solving, decision-making, and quantitative analysis skills.
• Data Integration and Interpretation: Incorporating and interpreting data from multiple unrelated data sources into concise action-oriented recommendations.
• Industry Knowledge: Understanding of National Chain Sales, Retail, and Distributor operations.
• Category Management Principles: Expertise in category management principles, syndicated data, and shopper/consumer insights (Numerator/Spectra, etc).
• Collaboration and Leadership: Ability to collaborate with external retail customers, key suppliers, and internal teams to deliver insights and recommendations, and assertive leadership and decision-making skills with an aptitude for understanding changing market dynamics and resolving complex problems.
• Technical Skills: Intermediate to advanced knowledge of Excel and PowerPoint.

Nice-to-Haves

• Syndicated Data Experience: Preferred experience working with Syndicated data (Nielsen, IRI), Internal Shipment Data, and Household Panel.

• Leadership and Decision-Making: Strong leadership, decision-making capability, and a proven track record of success.

Benefits

• Wellness Program: arenaflex offers a comprehensive wellness program to support your physical and mental well-being.

• Disability Insurance: We provide disability insurance to ensure you're protected in case of illness or injury.
• Health Insurance: arenaflex offers a range of health insurance options to suit your needs.
• Dental Insurance: We provide dental insurance to help you maintain good oral health.
• 401(k): arenaflex offers a 401(k) plan to help you save for your future.
• Flexible Spending Account: You can take advantage of a flexible spending account to set aside pre-tax dollars for healthcare expenses.
• Tuition Reimbursement: arenaflex offers tuition reimbursement to support your ongoing education and career development.
• Parental Leave: We provide parental leave to support you during this special time.
• Vision Insurance: arenaflex offers vision insurance to help you maintain good eye health.
• Life Insurance: We provide life insurance to ensure your loved ones are protected in case of your passing.
• Prescription Drug Insurance: arenaflex offers prescription drug insurance to help you manage your medication costs.
• Paid Sick Time: You'll receive paid sick time to ensure you can take care of yourself when you need it.

What We Offer

• Remote Work Options: arenaflex offers flexible remote work options to support your work-life balance.

• Opportunities for Growth: We're committed to helping you grow and develop your career with arenaflex.
• Collaborative Work Environment: Our team is passionate about what we do, and we're dedicated to creating a collaborative and inclusive work environment.
• Competitive Compensation and Benefits: arenaflex offers competitive compensation and benefits to support your financial well-being.

How to Apply

If you're a motivated and results-driven professional with a passion for customer development and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! Apply for this job