Experienced Medical Specialist/Data Entry Specialist – Medical Information Services (10AM-7PM EST)
At arenaflex, we're on a mission to revolutionize the background check and drug screening industry by providing innovative technology solutions to businesses in the human capital management sector. As a Medical Specialist/Data Entry Specialist, you'll play a vital role in leading and overseeing drug screening processes, ensuring accuracy and compliance with industry standards. If you're passionate about precision, client satisfaction, and a commitment to improving workplace safety and health, we want you to join our dynamic team!
About arenaflex
arenaflex offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening. As a seven-time Inc. 5000 honoree and founding member of the Professional Background Screening Association (PBSA, formerly NAPBS), arenaflex has provided innovative technology solutions to businesses in the human capital management industry from its corporate offices in Alpharetta, Georgia, since 1995. With a strong commitment to excellence and customer satisfaction, arenaflex has established itself as a leader in the industry.
What You'll Do
As a Medical Specialist/Data Entry Specialist, you'll be responsible for:
* Championing arenaflex clients through interaction via phone and written communication to provide exceptional customer service to coworkers and clients
* Partnering with clinics and occupational health facilities to obtain necessary documentation for clients
* Providing billing fees for occupational health services in appropriate programs
* Partnering with collectors to schedule and perform urine drug screen collections and other screenings at client facilities
* Reviewing occupational health results and forwarding to clients in a timely manner across multiple platforms
* Analyzing, problem-solving, and providing resolution to locate clinics and other occupational health facilities
* Entering new sites and billing information across multiple platforms
* Setting up third-party billing accounts
* Confirming existing vendor data and updating as needed across multiple platforms
* Ordering vendor products as needed for onsite events
* Utilizing Salesforce Customer Relationship Management (CRM) for case management
* Initiating and maintaining appropriate documentation of case management from initial report through final resolution
Who You Are
We're looking for a highly skilled and motivated individual with:
* Previous experience in the drug-screening industry (a plus!)
* MS Office Intermediate User (Advanced User a plus! and Excel Super User a plus plus!)
* Experience in support/client services – customer service orientation essential
* History of successful outcomes in handling difficult situations and customers
* Excellent written and verbal communication with a keen attention to detail
* A strong work ethic, problem-solver, and a goal-oriented mindset
* Well-organized, able to prioritize, and efficiently work under high-volume conditions
* Ability to work well independently, but also eager to work collaboratively across teams while demonstrating leadership and accountability
* A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Compensation & Benefits
At arenaflex, we offer exciting and meaningful learning and development opportunities to help you grow and succeed in your career. Our compensation package includes:
* Competitive hourly rate of $17.00/hour
* Excellent benefits, including paid healthcare and life insurance premiums, low-cost dental and vision insurance, employee assistance program, 401K matching up to 4%, 17 days of paid time off, 8 company-paid holidays, and 2 additional days of paid time off for volunteer activities
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
Why Join arenaflex?
At arenaflex, we're passionate about making a difference in the lives of others. We're committed to providing innovative technology solutions that help businesses make informed decisions and improve workplace safety and health. As a Medical Specialist/Data Entry Specialist, you'll have the opportunity to work with a talented team of professionals who share your passion for excellence and customer satisfaction.
How to Apply
If you're a motivated and detail-oriented individual with a passion for precision and customer satisfaction, we want to hear from you! Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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Join arenaflex Today!
At arenaflex, we're on a mission to revolutionize the background check and drug screening industry by providing innovative technology solutions to businesses in the human capital management sector.
About arenaflex
arenaflex offers employers valuable employment intelligence to better support their recruiting and decision-making by increasing the quality, reliability, and visibility of information through background and medical screening.
What You'll Do
- Champion arenaflex clients through interaction via phone and written communication to provide exceptional customer service to coworkers and clients
- Partner with clinics and occupational health facilities to obtain necessary documentation for clients
- Provide billing fees for occupational health services in appropriate programs
- Partner with collectors to schedule and perform urine drug screen collections and other screenings at client facilities
- Review occupational health results and forward to clients in a timely manner across multiple platforms
- Analyze, problem-solve, and provide resolution to locate clinics and other occupational health facilities
- Enter new sites and billing information across multiple platforms
- Set up third-party billing accounts
- Confirm existing vendor data and update as needed across multiple platforms
- Order vendor products as needed for onsite events
- Utilize Salesforce Customer Relationship Management (CRM) for case management
- Initiate and maintain appropriate documentation of case management from initial report through final resolution
Who You Are
We're looking for a highly skilled and motivated individual with:
- Previous experience in the drug-screening industry (a plus!)
- MS Office Intermediate User (Advanced User a plus! and Excel Super User a plus plus!)
- Experience in support/client services – customer service orientation essential
- History of successful outcomes in handling difficult situations and customers
- Excellent written and verbal communication with a keen attention to detail
- A strong work ethic, problem-solver, and a goal-oriented mindset
- Well-organized, able to prioritize, and efficiently work under high-volume conditions
- Ability to work well independently, but also eager to work collaboratively across teams while demonstrating leadership and accountability
- A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection
Compensation & Benefits
At arenaflex, we offer exciting and meaningful learning and development opportunities to help you grow and succeed in your career.
- Competitive hourly rate of $17.00/hour
- Excellent benefits, including paid healthcare and life insurance premiums, low-cost dental and vision insurance, employee assistance program, 401K matching up to 4%, 17 days of paid time off, 8 company-paid holidays, and 2 additional days of paid time off for volunteer activities
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Why Join arenaflex?
At arenaflex, we're passionate about making a difference in the lives of others.
How to Apply
If you're a motivated and detail-oriented individual with a passion for precision and customer satisfaction, we want to hear from you!
Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us.
We look forward to hearing from you!
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