Experienced Part-time Customer Success Specialist – Scaling ADHD Community Engagement and Support

At arenaflex, we're passionate about making a positive impact on the lives of individuals with ADHD. Our community is rapidly growing, and we're seeking a part-time Customer Success Specialist to join our team. As a key member of our small but mighty team, you'll play a critical role in managing and scaling our customer management processes, ensuring our members have an exceptional experience, and helping us deliver our mission.

Who We Are

arenaflex was founded by two individuals who are deeply passionate about making a difference in the lives of people with ADHD. Our co-founders, Vik and Chris, were driven to create a solution that would help individuals with ADHD gain control over their lives and goals. Through their hyperfocus and dedication, they developed a platform that is intuitive, accessible, and engaging. Our team is comprised of like-minded individuals who are passionate about making a positive impact and are committed to delivering exceptional results.

Our Culture

At arenaflex, we value empathy, human-driven approach, and a deep understanding of our end-users. We believe in serving the ADHD population with infinite care and attention to detail. Our team is a high-performance group that is always learning and pushing each other to grow. We expect results and are committed to delivering exceptional outcomes.

The Role

As a part-time Customer Success Specialist, you'll work closely with our team to manage and scale our customer management processes, ensuring our members have an exceptional experience. Your ideal availability is 20-30 hours per week, and you'll be responsible for:

• Member experience: You'll work closely with our members to ensure they have the best experience possible at arenaflex. You'll take ownership of customer experience processes and use insights to help us improve our offering.
• Internal-facing coach support: You'll provide support to our ADHD Coaches with operational and customer support processes, including platform support, member management, external/internal communications, and other routine processes.
• External-facing support: You'll lead the management of our inbound email pipeline, helping potential customers, partners, and third-party vendors. You'll also help create a support center to address in-bound questions and make your job easier to execute.
• Operations: You'll contribute to strategic design sessions critical to our growth and success, working closely with our feedback data to inform product decisions.

What We're Looking For

We're seeking a mission-driven, empathetic, detail-oriented, and customer-focused individual who thrives in fast-paced environments. You'll be the voice and heart of arenaflex, communicating directly with our ADHD community. You're a self-starter who is always looking for ways to improve our processes and enhance the experience for our end-users.

Essential Qualifications

* Excellent communication and interpersonal skills, with a deep understanding of empathy and care for others

• Proactive, ambitious, and owner-oriented, with a strong sense of ownership over work streams
• Ability to think quickly on your feet and adapt to various customer support scenarios
• Highly organized, with a strong attention to detail
• Demonstrated interest in self-educating on unfamiliar subjects or concepts related to well-being and ADHD
• Conviction and alignment with arenaflex's mission and values
• Tech-savvy, with experience in customer service or a related field
• Bachelor's degree in a related field

Preferred Qualifications

* Experience with Intercom, Notion, Airtable, Slack, and Gmail

• Familiarity with Zapier and our own arenaflex platform
• Proven track record of improving customer experience processes and enhancing the experience for end-users

What You'll Get

As a part-time Customer Success Specialist at arenaflex, you'll have the opportunity to:

• Learn a lot and grow as a customer success specialist and leader
• Have fun working in a flexible and inclusive environment
• Make a huge impact on the lives of individuals with ADHD
• Contribute to strategic design sessions critical to our growth and success
• Work closely with our feedback data to inform product decisions

What We'll Navigate Together

Startups are not easy, and we love that. We're solving a massive unsolved problem for a population with incredible untapped potential. We'll navigate rocky times and euphoric times together, always pushing each other to grow and deliver exceptional results.

How to Apply

If you're intrigued by our mission and values, and you're passionate about making a positive impact on the lives of individuals with ADHD, we'd love to hear from you. Please apply through our latest job posting on Y Combinator. Apply Job! Apply for this job