Experienced Customer Service Representative – Premium Real Estate Media Client Communications

At arenaflex, we specialize in premium real estate media — including photography, video, drone, and 3D tours — designed to help agents and brokers showcase their listings with maximum impact. We’re a fast-growing, creative company based in Colorado, and we’re passionate about delivering high-quality work with exceptional service. Now, we’re looking for someone who can bring that same energy and professionalism to our client communications team.

About the Role:

We’re hiring a friendly, experienced Customer Service Representative who thrives on helping people and can confidently represent our services to both current and potential clients. You’ll be the first point of contact for many of our real estate partners — responsible for texting and speaking with clients, learning and explaining our services, placing orders, and reaching out to new prospects to grow our business.

Key Responsibilities:

• Communicate with clients via text, phone, and email in a professional, warm, and timely manner

• Understand our full suite of real estate media services and help clients choose the best fit
• Schedule and manage media orders on behalf of clients using our booking platform
• Proactively reach out to prospective clients to introduce our services and offer shoot opportunities
• Follow up with leads and maintain regular contact with clients to ensure satisfaction
• Collaborate with our production team to ensure smooth and successful service delivery

What We’re Looking For:

• 3+ years of experience in a customer service or client-facing role

• Sales experience — confident in outreach, offering services, and handling basic objections
• Excellent communication and active listening skills — especially over text and phone
• Highly organized and detail-oriented with the ability to manage multiple conversations
• Tech-savvy and quick to learn new systems and tools
• Friendly, positive attitude and a genuine love for helping people

Why Work With arenaflex?

• Be part of a dynamic, supportive, and fast-growing creative team

• Flexible work environment with opportunity for growth
• Help shape how agents experience and interact with a premium real estate media brand
• Make a real difference in the day-to-day success of our clients

Work Environment and Company Culture:

At arenaflex, we value creativity, collaboration, and open communication. Our team is passionate about delivering exceptional service and exceeding client expectations. We believe in fostering a positive and inclusive work environment that encourages growth, learning, and innovation. As a Customer Service Representative, you’ll have the opportunity to work closely with our production team, sales team, and other departments to ensure seamless service delivery.

Career Growth Opportunities and Learning Benefits:

We’re committed to helping our employees grow and develop their skills. As a Customer Service Representative, you’ll have access to ongoing training and development opportunities, including:

• Regular coaching and feedback sessions
• Ongoing training on new systems and tools
• Opportunities for career advancement and professional growth
• Access to industry-leading resources and training programs

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• $3,080.00 per month
• Flexible schedule
• Opportunity for growth and career advancement
• Access to industry-leading resources and training programs

How to Apply:

If you’re a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply. Please submit your resume and a short note about why you’re excited to work with arenaflex. We’re excited to hear from you!

Job Type:

Part-time

Expected hours:

35 per week

Work Location:

Remote

Shift:

Day shift, Evening shift, Morning shift, No nights

Benefits:

• Flexible schedule

Apply Now:

If you’re ready to join a dynamic and fast-growing creative team, please submit your application today. We can’t wait to hear from you! Apply for this job