Rewritten Job Title:
Experienced Senior Manager of Customer Experience Digital & Data Strategy – Web, Cloud, and Analytics Innovation
Rewritten Job Description:
Join arenaflex as an Experienced Senior Manager of Customer Experience Digital & Data Strategy
Are you a seasoned leader with a passion for driving innovation and excellence in customer experience digital and data strategy? Do you have a proven track record of developing and executing strategic plans that deliver business growth and customer satisfaction? If so, we invite you to join arenaflex as an Experienced Senior Manager of Customer Experience Digital & Data Strategy.About arenaflex
arenaflex is a leading provider of innovative logistics and transportation solutions, helping businesses of all sizes navigate the complexities of global shipping and trade. With a commitment to excellence and customer satisfaction, we strive to deliver exceptional service and support to our customers around the world.About the Role
As an Experienced Senior Manager of Customer Experience Digital & Data Strategy, you will be responsible for leading the development and execution of arenaflex's customer experience digital and data strategy. This will involve:- Designing and directing continuous improvement initiatives to optimize operations, drive compliance, retain customers, and reduce costs
- Developing and implementing data analytic tools and insights, innovative use of data, best practices, and standardization for reusability and composable design according to engineering principles
- Supporting the development of annual budgets, monthly operating plans, and evaluation of plan vs. actual, GUESS adjustments, and recommending action plans if off targets for operations
- Directing the development and utilization of first principles design, modeling, and simulation tools to support evaluation and design of new products, programs, services, and operating scenarios
- Directing the development and maintenance of global business continuity plans for customer experience, data, and analytics, partnering with IT and business to ensure continuity of service during adverse operating conditions
- Responsible for development and execution of global customer processes, including account setup, customer onboarding, measuring service performance, and deployment of customer solutions to plan
- Responsible for providing engineering support for the launch of new capabilities, products, and services
- Observing social, economic, and political trends that might ultimately influence the company and making recommendations to enhance the company's solutions, services, and customer support based upon those trends
- Performing audits, analyzes, plans, implements, and follows up on all other duties as assigned
- Developing and owning the customer experience digital strategy and updating progress and achievement to goals using the DRIVE methodology
- Establishing and leading customer solutions engagement through presales consulting design, proposal, and planning and onboarding successful wins through partner sales, operations, and account management
- Establishing and reporting on digital product usage, value generation, and customer implementation success
Key Qualifications
To be successful in this role, you will need:- Bachelor's degree in engineering or equivalent; master's preferred
- Seven (7) years of related experience in engineering, quality/process improvement, or operational excellence
- ASQ continuous improvement, such as Six Sigma, Lean, or arenaflex QDM Expert, certification preferred
- Significant related business experience in engineering, process improvement, goal setting, evaluation, and measurement, engineering techniques, customer implementations, customer service & solutions, and service assurance
- Significant prior experience in managing and leading high-performing teams, optimizing processes, and transforming business operations
- Strong industry knowledge, demonstrated successful management experience, human relations, and communication skills
Preferred Qualifications
We prefer candidates with US Remote experience.Compensation and Benefits
arenaflex offers a competitive compensation package, including:- A monthly salary range of $10,454.90 - $19,837.50 USD
- Eligibility for additional pay, premiums, or bonus potential
- Health, vision, and dental insurance
- Retirement benefits
- Tuition reimbursement