Lead Digital Customer Growth Strategist – Driving Digital Transformation at arenaflex

Join arenaflex, a global leader in communications and technology, as we reimagine the future of connectivity and transform how the world shares stories and experiences that matter. As a Lead Digital Customer Growth Strategist, you'll play a pivotal role in driving digital transformation across arenaflex's business digital ecosystem. With a minimum of 5 days of office presence per week, you'll be based in our Dallas, Texas location, surrounded by trailblazing industry leaders who are passionate about making a difference.

About arenaflex

arenaflex is a pioneer in the communications and technology industry, with a rich history dating back nearly 150 years. From the invention of the telephone by Alexander Graham Bell to our current focus on 5G and Fiber, we've always been at the forefront of innovation. Our mission is to bring families, communities, and businesses together with the products and services they need to thrive every day. At arenaflex, we're committed to creating connections that change the world.

Key Roles and Responsibilities

As a Lead Digital Customer Growth Strategist, you'll be responsible for driving digital customer growth across arenaflex's business digital ecosystem. Your key roles and responsibilities will include:

• Digital Strategy and eCommerce Coordination: Collaborate with cross-functional partners and development teams to develop and align digital strategies with eCommerce solutions, ensuring seamless integration across desktop, mobile web, and app platforms.

Enhance digital sales channels and distribution partnerships

, including affiliate sales and digital acquisition partnerships.

Manage online launch rollouts

, product management, and online offer development to ensure a coordinated and effective customer experience that drives revenue and customer satisfaction.

• Demand and Traffic Strategy: Lead and optimize digital demand and traffic strategies in close partnership with marketing teams, prioritizing converged customer growth.

Collaborate with technology and care teams

to enhance site performance and reduce fraudulent activity while focusing on demand generation.

• Customer Journey and Experience Management: Understand digital audiences and personas to guide customer journeys effectively, ensuring coordinated touchpoints that offer arenaflex products and features at the right times.

Ideate, develop, and advocate for initiatives

on product and technology roadmaps, such as converged customer buy flows and enhanced cross-selling capabilities, while partnering closely with technology, product, and marketing teams to prioritize and execute these digital initiatives.

• Technology and Innovation: Lead a test & learn mindset, adopting structured hypothesis-driven rapid learning.

Identify key problems or opportunities

across digital and partner with design and technology teams to align on a clear path forward.

Focus on key trends and growth drivers

such as personalization and scalable AI use cases.

Drive platform technology enhancements

to ensure robust, scalable, and secure digital infrastructure that supports seamless customer experiences and integrates with emerging technologies.

• Data Analytics and Optimization: Utilize advanced analytics to gather insights on customer behavior and performance metrics.

Collaborate with analytics teams

to interpret data, identify trends, and optimize digital strategies.

Implement data-driven decision-making processes

to enhance customer journeys, improve site performance, and drive digital sales growth across arenaflex's ecosystem.

Job Contribution

As a Lead Digital Customer Growth Strategist, you'll be an experienced professional recognized as an expert in creatively resolving complex issues with broad and in-depth knowledge. You'll lead significant projects with strategic autonomy, influencing executive decisions, and mentor less experienced staff. Your long-term plans will impact the organization, and you'll frequently collaborate with senior leadership.

Education/Experience

* Bachelor's degree (BS/BA) desired.

• 5+ years of related eCommerce and/or product experience.

Compensation and Benefits

As a Lead Digital Customer Growth Strategist, you'll earn a competitive salary between $143,800 - $215,100, depending on your geography, experience, expertise, and education/training. You'll also enjoy a range of amazing rewards, including:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to empowering our employees to go above and beyond. As a Lead Digital Customer Growth Strategist, you'll have the opportunity to:

• Lead transformation and make a difference in the lives of millions
• Connect and network through one of our many employee groups
• Participate in company-sponsored initiatives
• Develop your skills and expertise through training and development programs
• Collaborate with senior leadership and influence executive decisions

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion. Our work environment is collaborative and fast-paced, with a focus on delivering exceptional customer experiences. As a Lead Digital Customer Growth Strategist, you'll be part of a team that's passionate about making a difference and committed to creating connections that change the world.

Equal Employment Opportunity

arenaflex is an equal employment opportunity (EEO) employer, committed to providing a fair chance to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

How to Apply

Ready to close the deal on a career with arenaflex? Apply today and join our team of trailblazing industry leaders who are passionate about making a difference. Apply for this job