Experienced Real Estate Customer Support Agent – MLS Listing Quality Control and Support
At arenaflex, we're on a mission to revolutionize the real estate industry by making listing on the Multiple Listing Service (MLS) as easy as possible. As a leading flat fee MLS listing company, we're committed to providing exceptional customer support and quality control services to our clients. We're now seeking a highly skilled and detail-oriented Licensed Real Estate Customer Support Agent to join our team.
About arenaflex
arenaflex is a pioneering company that has disrupted the traditional real estate listing process. With a focus on innovative software solutions, we've made it possible for investors, FSBOs, and agents to list their properties on the MLS with ease. As the #4 individual broker in the United States, we're proud of our reputation for excellence and customer satisfaction.
Job Summary
We're looking for a friendly and remote Licensed Real Estate Customer Support Agent to assist us with real estate listing customer support and quality control. This part-time position (4-8 hours a day, 2-3 days a week) offers the perfect opportunity for a former Transaction Coordinator or someone looking to transition out of TC to stay involved in real estate. As a licensed real estate agent in NJ, WI, MO, or OH, you'll be responsible for reviewing tax records, permits, and documentation to validate customer submissions, ensuring accuracy and compliance prior to listings being posted on the MLS.
Key Responsibilities
As a Licensed Real Estate Customer Support Agent, you'll be responsible for:
- Reviewing tax records, permits, and documentation to validate customer submissions for our admin team
- Reviewing listings for accuracy and compliance prior to them being posted on the MLS
- Working with our overseas team and helping them with questions and concerns
- Collaborating with our team to resolve customer issues and provide exceptional support
- Staying up-to-date with MLS and real estate rules and regulations
Essential Qualifications
To be successful in this role, you'll need:
- A valid real estate license in NJ, WI, MO, or OH
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a remote team
- Strong attention to detail and organizational skills
- Proficiency in technology, including software and online platforms
- Ability to work US hours and be a native US English speaker/citizen
- Experience in real estate, preferably as a Transaction Coordinator or in a similar role
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Experience working with MLS and real estate software
- Knowledge of real estate laws and regulations
- Familiarity with customer support and quality control processes
- Ability to work flexible hours, including weekends
Skills and Competencies
To succeed in this role, you'll need to possess:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a remote team
- Strong attention to detail and organizational skills
- Proficiency in technology, including software and online platforms
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
As a Licensed Real Estate Customer Support Agent at arenaflex, you'll have opportunities to:
- Develop your skills and knowledge in real estate and customer support
- Work with a dynamic and innovative team
- Contribute to the growth and success of a leading real estate company
- Enjoy a flexible and remote work environment
- Participate in ongoing training and professional development programs
Work Environment and Company Culture
At arenaflex, we value a positive and supportive work environment. Our company culture is built on:
- Collaboration and teamwork
- Innovation and creativity
- Customer satisfaction and excellence
- Professional growth and development
- Work-life balance and flexibility
Compensation, Perks, and Benefits
As a Licensed Real Estate Customer Support Agent at arenaflex, you'll enjoy:
- Competitive hourly rate of $22.00 per hour
- Flexible scheduling, including part-time hours and remote work
- Opportunities for career growth and professional development
- Ongoing training and support
- A dynamic and innovative work environment
How to Apply
If you're a motivated and detail-oriented Licensed Real Estate Customer Support Agent looking for a new challenge, we encourage you to apply. Please provide your Zillow profile link, type of license (agent or broker), and confirm that you're licensed in NJ, WI, MO, or OH. We look forward to hearing from you!
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