Experienced Full Stack Product Manager – AI-Powered Chat Platform & Large Language Model (LLM) Applications

At arenaflex, we're seeking an innovative and results-driven Product Manager, Technical (PM-T) to lead our cutting-edge chat platform and LLM applications, revolutionizing customer support through AI/ML solutions that anticipate customer needs and redefine industry standards. As a key member of our RBKS Customer Support team, you'll partner closely with our Technical Program Manager to drive strategic product vision, roadmap development, and technical implementation, ensuring seamless execution of our product vision across multiple workstreams.

About arenaflex

arenaflex is a leading innovator in the field of customer support, dedicated to transforming customer experiences through strategic application of technology. Our team of passionate problem-solvers is committed to redefining industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support, all while maintaining our commitment to customer privacy, security, and product expertise.

Key Responsibilities

As a Senior Product Manager, Technical (PM-T), you'll be responsible for:

• Strategic Vision & Roadmap Development: Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across arenaflex, driving business growth and customer satisfaction.
• LLM Integration: Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service.
• Cross-Functional Leadership: Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences that meet customer needs.
• Technology Selection: Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs.
• Data-Driven Decision Making: Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes.
• User-Centric Design: Ensure all chat and LLM features meet customer needs through rigorous user research and testing.
• Technical Specifications: Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning.

A Day in the Life

As a Senior Product Manager, Technical (PM-T), you'll have the opportunity to:

• Lead product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions.
• Collaborate with engineering leads to refine technical approaches for implementing conversational AI features.
• Review performance metrics of existing LLM applications and recommend enhancements.
• Present product roadmap updates to leadership, showcasing impact on customer satisfaction and operational efficiency.
• Work with your TPM partner to ensure seamless execution of the product vision across multiple workstreams.
• Engage with data science teams to improve LLM model performance and accuracy.
• Partner with Blink stakeholders to align on shared LLM initiatives and ensure consistent implementation.

Requirements

To succeed in this role, you'll need:

• 5+ years of product or program management, product marketing, business development, or technology experience.
• Experience with feature delivery and tradeoffs of a product.
• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with end-to-end product delivery.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Preferred Qualifications

* Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.

• Experience in building and driving adoption of new tools.

What We Offer

arenaflex is an equal opportunity employer and offers a comprehensive compensation package, including:

• Competitive base pay, ranging from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market.
• Equity, sign-on payments, and other forms of compensation as part of a total compensation package.
• A full range of medical, financial, and/or other benefits.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment that empowers employees to deliver the best results for our customers.

How to Apply

If you're a motivated and results-driven product leader with a passion for AI/ML and customer support, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. Apply Job! Apply for this job