Experienced E-Commerce Customer Business Manager – Driving Sales Growth and Category Leadership at arenaflex

At arenaflex, we're passionate about revolutionizing the pet care industry through innovative products and exceptional customer experiences. As a leading manufacturer of premium pet supplements, we're seeking an experienced E-Commerce Customer Business Manager to join our team in Lancaster, SC. This is an exciting opportunity to drive sales growth, develop strategic partnerships, and lead the charge in category leadership for our Chewy and California Pet Pharmacy eCommerce channels.

About arenaflex

arenaflex is a dynamic and growing company dedicated to delivering high-quality pet care solutions. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted partner in the pet care industry. With a strong presence in the US market, we're expanding our eCommerce capabilities to meet the evolving needs of our customers. As an E-Commerce Customer Business Manager, you'll play a critical role in shaping our eCommerce strategy and driving business growth.

Key Responsibilities

As an E-Commerce Customer Business Manager, you'll be responsible for leading the development and execution of our eCommerce strategy for Chewy and California Pet Pharmacy. Your key responsibilities will include:

• E-Commerce Strategy Development: Lead the development of our USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-Commerce strategy and sales plans with key customers in accordance with corporate goals.
• Account Management: Manage and build relationships with E-Commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
• P&L Oversight: Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
• Sales and Marketing Planning: Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets, and spending effectiveness.
• Promotional Planning: Help create and execute annual promotional plans for pet products with customers and execute with excellence.
• Forecasting and Analysis: Collaborate with Demand Planning to create annual forecasts and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
• Project Management: Organize and manage the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinate with Marketing, Customer Service, and Finance.
• Marketing Collaboration: Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
• Competitor Analysis: Understand competitors in specific markets and develop strategies that position arenaflex brands as category leaders.

Minimum Requirements

To succeed in this role, you'll need:

5+ years of eCommerce sales and account management experience

domestically or internationally

Commercial awareness, marketing, and sales background

preferred

Pet category experience

a plus

• In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns

*

Strong commercial and analytical skills

– extensive experience working with Excel to conduct analysis and detailed sales reports

Florida travel

30%-40%

Strong written and oral communication skills

*

Proficient in English

, second language helpful

Working knowledge of e-commerce contracts

and understanding the Terms and Conditions by which everyday business is conducted

• Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns

Proficient in Microsoft suite

Education and Experience

A Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training.

Supervisory Responsibilities

No supervisory responsibilities are associated with this role.

Work Environment and Culture

As an arenaflex team member, you'll enjoy a dynamic and collaborative work environment that fosters growth, innovation, and employee development. Our Lancaster, SC headquarters offers a range of amenities and benefits, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities and training programs
• Collaborative and inclusive company culture

How to Apply

If you're a motivated and results-driven professional with a passion for eCommerce and pet care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

arenaflex is an equal opportunity employer

and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job