Experienced Customer Service Representative – Medicaid and Medicare Support

At arenaflex, we're dedicated to revolutionizing the healthcare experience for our members and providers. As a Customer Service Representative, you'll play a vital role in delivering exceptional telephone assistance to arenaflex Medicaid and Medicare members and providers. If you're passionate about delivering high-quality customer service and committed to enhancing the healthcare experience for our members, we want to hear from you.

About arenaflex

arenaflex is a leading healthcare organization that's committed to making a meaningful impact in the lives of our members and providers. With a focus on innovation, collaboration, and customer-centricity, we're constantly striving to improve the healthcare experience for all. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

The Role

As a Customer Service Representative, you'll be responsible for addressing a variety of inquiries, including eligibility verification, provider changes, and requests for ID cards. Your ability to communicate effectively and empathetically will be essential in ensuring that each caller receives the support they need. You'll be expected to handle inbound calls, demonstrating strong customer service skills to create a positive experience for every caller. You'll also be required to meet performance standards, attendance requirements, and call quality goals, all while working in a fast-paced environment.

Responsibilities

• Answering incoming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs.

• Providing excellent customer service to ensure a positive experience for callers.
• Meeting performance standards, attendance requirements, and call quality goals.
• Communicating effectively with members and providers both orally and in written form.
• Maintaining high-speed internet connectivity with secure service via ethernet cable.

Key Qualifications

• High School Diploma or equivalent GED.

• Ability to communicate effectively with members and providers orally and in written form.
• Ability to meet performance standards, attendance requirements, and call quality goals.
• Must be able to work from home and prove to be self-sufficient.
• Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems.

Nice-to-Haves

• Experience with working remotely in a call center setting.

• Experienced with Medicaid and Medicare.

Benefits

• Full range of medical, dental, and vision benefits.

• 401(k) retirement savings plan.
• Employee Stock Purchase Plan for eligible employees.
• Fully-paid term life insurance plan for eligible employees.
• Short-term and long-term disability benefits.
• Numerous well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career development resources to help you succeed. Whether you're looking to advance in your current role or transition into a new one, we're here to support you every step of the way.

Work Environment and Company Culture

Our office is a dynamic and collaborative environment that's designed to foster creativity, innovation, and teamwork. We're committed to creating a workplace culture that's inclusive, diverse, and supportive of all employees. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks.

Compensation and Perks

We offer a competitive salary and benefits package, as well as a range of perks and incentives to help you succeed. From medical, dental, and vision benefits to 401(k) retirement savings plans and employee stock purchase plans, we've got you covered. We also offer a range of well-being programs, education assistance, and free development courses to help you grow and develop your career.

How to Apply

If you're passionate about delivering exceptional customer service and committed to enhancing the healthcare experience for our members, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace culture that's inclusive, diverse, and supportive of all employees. Apply for this job