Experienced Retail Customer Service Representative – Store Operations and Customer Experience

At arenaflex, we're passionate about delivering exceptional customer experiences and creating a welcoming environment for our customers to explore their creativity. As a leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada, and online at arenaflex.com and arenaflex.ca. Our purpose is to fuel the joy of creativity, and we're committed to making a positive impact in the lives of our customers, team members, and communities. We're seeking an experienced Retail Customer Service Representative to join our team at our Oceanside, NY store. As a key member of our store operations team, you'll play a vital role in delivering a fast and friendly checkout experience, helping customers shop and find what they're looking for, and ensuring our store is well-merchandised and in-stock. If you're passionate about customer service, have a keen eye for detail, and enjoy working in a fast-paced retail environment, we'd love to hear from you.

Key Responsibilities:

* Deliver exceptional customer service, helping customers shop, locate products, and find solutions to their needs

• Provide a fast and friendly checkout experience, executing cash handling to standards and ensuring accurate transactions
• Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed
• Educate customers on our Voice of Customer (VOC) survey and encourage feedback to help us improve our services
• Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), to ensure seamless customer experiences
• Participate in truck unloading, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store
• Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned to ensure optimal inventory levels and visual merchandising
• Support shrink and safety programs to prevent losses and ensure a safe working environment
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Interact with colleagues in an accepting and respectful manner, promoting a positive and inclusive work environment

Preferred Qualifications:

* Retail and/or customer service experience, preferably in a creative or arts-related environment

• Cross-trained in Custom Framing selling and production, with a passion for art and design
• Strong communication and interpersonal skills, with the ability to work effectively with customers and colleagues
• Ability to remain standing for long periods, move throughout the store, and perform regular bending, lifting, carrying, reaching, and stretching
• Willingness to work a variety of shifts, including nights, weekends, and early mornings

Work Environment:

* Our Oceanside, NY store is a public retail setting with climate-controlled areas, as well as some stock rooms and outdoor areas that may not be climate-controlled

• You'll have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering exceptional customer experiences
• Our Frame shop contains glass cutters and heat presses, and you'll be working in a creative and artistic environment

Compensation and Benefits:

* Total Base Pay Range for this position is $16.50 - $19.40

• arenaflex offers a comprehensive benefits package, including health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and more
• We prioritize the wellbeing of our teams and provide robust benefits for both full-time and part-time team members

How to Apply:

If you're passionate about customer service, have a keen eye for detail, and enjoy working in a fast-paced retail environment, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team!

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment. If you require a reasonable accommodation, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster:

* EEOC Know Your Rights Poster in English

• EEOC Know Your Rights Poster in Spanish
• EEOC Poster Optimized for Screen Readers
• Federal FMLA Poster
• Federal EPPAC Poster

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